Customer Support & Social Media CX Associate

KARAN TYAGI

981******* ️kt*******@gmail.com Vikas Puri, New Delhi – 110018

Professional Summary

Customer-focused professional with experience working at a Social Media Desk in the e-commerce industry, managing and resolving customer experience (CX) concerns across multiple social media platforms. Skilled in handling high-volume inquiries, complaint resolution, brand reputation management, and delivering timely, empathetic customer support. Adept at coordinating with cross-functional teams to ensure swift issue resolution and enhanced customer satisfaction Professional Experience

WebHelp Pvt. Ltd (Concentrix) – Sr. Process Associate

Aug 2022 – Present Gurgaon, Haryana

Handling customer feedback and service-related inquiries over social media to ensure complete satisfaction and retention.

Maintaining data accuracy and following up on open cases to closure.

Building rapport with customers to improve experience and achieve operational goals.

Coordinating with internal teams to resolve escalations promptly and efficiently.

Working in a fast-paced environment, consistently meeting quality and productivity benchmarks.

IGT Solutions Pvt. Ltd – Process Associate

Dec 2021 – Aug 2022 Gurgaon, Haryana

Processed and validated client information, ensuring accuracy before system updates.

Managed client calls and provided assistance related to data, product information, and documentation.

Coordinated between departments for timely completion of embossing and service requests.

Adhered to process compliance standards and maintained detailed case documentation.

Key Skills

Customer Communication

MS Office & Data Management

Accuracy and Attention to Detail

Process Compliance & SLA Adherence

Team Collaboration & Adaptability

Education

Bachelor’s Degree – Subharti University, 2022

Intermediate (12th) – CBSE Board, 2017

Matriculation (10th) – CBSE Board, 2015

Personal Details

Date of Birth: 03 April 1998

Languages Known: English, Hindi

Marital Status: Married

Nationality: Indian

Declaration

I hereby declare that the information provided above is true and correct to the best of my knowledge.

(Karan Tyagi)

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