Administrative & Customer Support Specialist
Resume:
Rebecca McLaughlin
Winchester, VA *****
*********@*******.***
Professional Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Work Experience
WSP FEMA inspector review
Sparks Group-Winchester, VA
May 2024 to Present
• I field incoming calls and/or email from FEMA inspectors
• I provide administrative support to inspectors
• I inspect and ensures quality of data and reporting
• I review inspections sent in from field inspectors. Customer Service Representative
Bowen Group-Shepherdstown, WV
February 2024 to April 2024
• Understand and explain Department of Veterans Affairs (VA) services or procedures
• Ask clarifying questions to identify complex or vague requests for VA services and information
• Accurately record details of calls and other service requests in an expected time frame
• Select appropriate VA services to meet the specific needs of customers
• Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application
• Maintain confidentiality and privacy of callers
• Organize and prioritize multiple tasks
PCA Personal Care Assistant
Care advantage-Winchester, VA
September 2023 to December 2023
• Provided personalized care and assistance to patients, ensuring their comfort and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and reported any changes or concerns to the healthcare team
• Supported patients in mobility exercises, transfers, and ambulation to promote physical health WSP FEMA inspector review
Sparks Group-Winchester, VA
September 2023 to November 2023
• I field incoming calls and/or email from FEMA inspectors
• I provide administrative support to inspectors
• I inspect and ensures quality of data and reporting
• I review inspections sent in from field inspectors. Warehouse Associate
McKesson-Stephenson, VA
April 2023 to August 2023
Pack and ship medical supplies.
NFCU Call Center Representative
Ashton Carter-Winchester, VA
November 2021 to February 2022
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Adhered to company policies and scripts to consistently achieve call-time and quality standards. Delivered prompt service to prioritize customer needs. Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Warehouse Associate
Kohls Distribution Center-Winchester, VA
January 2020 to January 2020
Prepared orders for shipment by picking, packing, and labeling merchandise. Inspected incoming and outgoing shipments to verify accuracy and prevent errors. Assembled orders and packed items for shipment, conveying orders to shipping personnel Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Consistently lifted materials
FISH Co-Op/Administrator
FISH-Martinsburg, WV
June 2015 to December 2018
Help create engaging activities to achieve student participation and hands-on learning. Handle co-op finances, including, but not limited to, collecting registration, class fees, and informing members when all fees are due.
Assist in curriculum development, student assessment and classroom management Working with fellow administrators, to meet deadlines and follow routines. Maintain open communication between parents, students, and fellow administrators. FEMA Call Center Representative
Robert Half Temp Agency-Winchester, VA
September 2017 to December 2017
Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA)
Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks Complete basic call-related input in computer terminal to phone inquiries Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
Attention to detail, ability to multitask is required Track and document all inquiries using the applicable systems Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions Direct Support Professional
Grafton School-Winchester, VA
September 1996 to February 1997
• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
• Implemented individualized care plans based on clients' specific needs and goals
• Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
• Maintained accurate records of client progress, behaviors, incidents, and medical information Education
Associate of Applied Science in Applied Science/medical assisting Blue Ridge Community And Technical College - Martinsburg, WV 2012 to July 2014
Bachelor in Psychology
Mountain State University - Martinsburg, WV
August 2001 to February 2003
Skills
• Teaching
• Windows
• Curriculum development
• English
• Warehouse distribution
• Hospitality
• Customer service (5 years)
• Documentation review
• Phlebotomy
• Computer skills
• Emergency management
• Negotiation
• Outbound calling
• Retail sales
• Medical terminology
• Vital signs
• POS
• Cold calling
• Time management
• Assembly
• Medical assistant
• Basic life support
• Sales
• Customer Relationship Management
• Classroom management
• Patient Care
• Communication skills
• medical billing and coding courses
• Conflict management
• Basic math
• Organizational skills
• Warehouse experience
• Office management
• Medical coding
• Hospice
• Childcare
• Leadership
• Phone etiquette
• Driving
Certifications and Licenses
CPR Certification
BLS Certification
First Aid Certification
Driver's License
Certified Home Health Aide
Additional Information
Anatomy and Physiology Phlebotomy Medical Terminology Personal Conflict/Crisis Management Human Growth & Development Microsoft word/excel Theories of Personality Abnormal Psychology Medical Office Management Clinical Medical Assistant Insurance Billing & Coding Pathophysiology of Disease Health Info Management Classification Sys 1 ICD-10 Healthcare Law & Ethics
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