Administrative Customer Service & Data Entry

LANEKA STOKES Tallahassee, FL 850-***-**** ******.*.******@*****.***

PROFESSIONAL SUMMARY Administrative professional with over 7 years of experience in office support, operations management, and customer service. Skilled at managing administrative tasks, supporting leadership, and providing exceptional service in fast-paced environments. Strong background in team leadership, hiring, records management, and office coordination. Recognized for professionalism, organization, and attention to detail.

CORE SKILLS - Administrative Support & Office Coordination - Customer Service & Client Relations - Data Entry & Records Management - Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) - Team Leadership, Supervision & Staff Training - Hiring, Onboarding & Recruitment - Cash Handling, Bookkeeping & Financial Reporting - Inventory Management & Merchandising - Problem Solving & Process Improvement - Strong Communication & Interpersonal Skills - Organization & Attention to Detail PROFESSIONAL EXPERIENCE (PAGE 1)

Executive Assistant / Receptionist Capital Area Community Action Agency, Tallahassee, FL 2025 – Present

- Greet visitors, clients, and staff professionally. - Answer and route high-volume calls with excellent customer service. - Perform administrative duties including filing, data entry, and record maintenance. - Manage incoming/outgoing mail, packages, and deliveries. - Maintain office supply inventory and coordinate orders. - Assist management with HR, payroll, and administrative functions. - Prepare Board materials, record meeting minutes, and maintain documentation. - Coordinate with staff, vendors, and departments to support daily operations.

Assistant Store Manager Circle K, Tallahassee, FL 2024 – 2025 - Assisted Store Manager with daily operations ensuring efficiency and compliance. - Supervised, trained, and motivated team members to meet performance goals. - Recruited, interviewed, and hired employees. - Managed cash handling, bookkeeping, and financial reporting. - Maintained inventory levels, merchandising standards, and safety compliance. - Delivered exceptional customer service and resolved concerns promptly. Government Operations Consultant II Department of Health, Leon County, Tallahassee, FL 2023 – 2024 - Conducted new employee orientation and training programs. - Managed HR systems including PeopleFirst and FLHealthDeskHR. - Supported hiring processes and created job requisitions. - Maintained personnel records, background screenings, and benefits enrollment assistance. PROFESSIONAL EXPERIENCE (PAGE 2)

Administrative Assistant II Department of Management Services, Tallahassee, FL 2021 – 2023 - Processed reports and analyzed data for accuracy. - Coordinated employee travel and logistics. - Ordered supplies and reconciled payments. - Provided customer service via phone and email. - Maintained confidential records and reports.

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Administrative Assistant I Department of Management Services, Tallahassee, FL 2020 – 2021 - Supported leadership with administrative tasks. - Managed office supply ordering and payments. - Assisted with backlog work and data processing.

Additional Experience: Customer Service Representative Staffing Assistant Team Lead Executive Assistant - Provided administrative support and customer service across multiple organizations. - Managed scheduling, communications, and team coordination. - Processed payments, handled cash, and maintained records.

EDUCATION - A.A. Business Administration – Keiser College - A.S. Computer Network Administration – Keiser College

ADDITIONAL SKILLS - PeopleFirst System, My Florida Marketplace, FLHealthDeskHR - Notary Public - Office Equipment (Copiers, Scanners, Multi-line Phones)

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