Account Executive & Account Manager

EJ JIMENEZ

512-***-**** • ********@******.***

linkedin.com/in/ej-j-60515133

Account Executive and Account Manager

Inside Sales / Call Center Support Operations / Marketing

A highly effective, accomplished, and results-driven Sales Professional with over 7 successful years of extensive experience in Sales, Customer Service, HR, Supervision, Operations, Training, Accounts Operations Management, Translation, Voluntarism, Communications, Project Management, and Client/Team Relations. Extremely analytical and articulate while researching and analyzing records and general information. Deliver exceptional presentations to C-level executives, presidents, directors, clients, and individuals. Establish and maintain excellent rapport with individuals of various socioeconomic and cultural backgrounds, listening intently and resolving dilemmas professionally. Creative under pressure and assume increasing responsibility while producing excellent work. Demonstrated expertise in:

Customer Service Marketing • Business Development Training Remote Customer Service and AI Sales

Contracts • Credit Analysis • Complex Accounts Team Building Leadership • Project Management

Negotiations • Qualifying Prospects Generally Accepted Accounting Practices (GAAP)

Diffuse Negative Situations • Persuade • Negotiate Sharing Best Practices LinkedIn Sales • Start-Ups. Industrial Logistics

Credit Management and Analysis • Risk Management Forecasting • Forensic Accounting • Trend Analysis

Ability to Work Under Pressure/Deadlines • Conflict Resolution Adaptable • Self-Motivated • Flexible. Feniex R@D

Bilingual; fluent in English and Spanish Public Speaking. Trello PM Boards. Google Meets

Career Progression

Feniex Industries; Austin, Texas March 2025-Present

Account Executive

• Consistently exceeding pipeline and quota targets, strong relationship-building with mid-market and enterprise emergency vehicles upfitting solutions to first responder customers in the national and global markets.

• Manage a portfolio of 200 business accounts generating $500k in monthly revenue, serving as the primary contact for all service, billing, and contract questions.

• Maintain an 80% renewal rate across my book of business by running regular account reviews, summarizing usage and cost, and presenting clear recommendations to decision-makers.

• Identified upsell and cross-sell opportunities with existing customers, adding to steady revenue with new orders.

• Coordinated with Operations, billing, and support teams to resolve complex service escalations and invoicing discrepancies, improving customer satisfaction and reducing churn risk.

• Used HubSpot CRM and Excel Sheets to track opportunities, forecast renewals, and build reports for leadership and quarterly business reviews.

SunPower Solar Corporation America; Austin, Texas Aug 2022- Sep 2024

Inside Sales

Worked for a large solar energy company in a highly competitive national market segment, specializing in renewable energy systems, equipment leasing, and inside sales.

• Trained and conducted nationwide phone and remote video Salesforce AI appointments

• Followed up to develop new relationships and green energy upgrades

• Maintained closing ratios above 100% of plan

• Kept accurate records of customer communications using Salesforce AI to improve sales and customer experience

• Conducted remote interviews with homeowners to develop new relationships

• Active follow-up with open leads and overcoming multiple customer objections

• Strong organizational skills and ability to prioritize by analyzing customer inquiries into defined classifications

Austin Business Finance; Austin, Texas Sep 2018-Aug 2021

B2B Small Business Funding Executive

• Orchestrated for a large direct lender, specializing in MCAs, equipment leasing, Capital Consolidation, and multiple funding options

• Trained new hires and leveraged a funnel of companies that will partner in growth for long-term relationships using social media

• Conduct interviews with businesses to develop new relationships

• Progress towards activity targets and KPI’s set by the team

• CRM Salesforce revenue targets of 200k in funding

EJ JIMENEZ

Page 2

On My Own Translating; Austin, Texas Jan 2014-Present

Customer Service Sales Translator

• Engage in translating legal, educational, sports, support, and construction documentation and contracts from English to Spanish

• Translate fables, medical, and business journal articles, art exhibit brochures, publications, individual print and online publications utilizing appropriate grammar, syntax, semantics, style, and terminology

• Edit and revise business correspondence, letters, documents, memos, contracts, proposals, personal documents, vital records, technical and specialized documents, manuals, product/service brochures, articles, glossaries, and literature

• Translate/interpret meetings, cultural programs, phone calls, job responsibilities, etc.

• Interpret emergencies and mediated conflicts, paying special attention to details, timetables, body language, and gestures

City of Austin; Austin, Texas July 2013-Sep 2017

Sales Revenue Support Specialist, Call Center

• Determined average consumption, verified rates, and adjusted accounts

• Initiated and processed billing adjustments in accordance with established procedures; placed accounts on hold, assessed late fees.

• Reviewed and recommended requirements for subdivision developments, re-subdivision, and water and wastewater service extensions for a variety of projects and activities

• Forecasted city temperatures during months as a moratorium for hardship clients

• Collaborated on utility projects from initiation to completion; maintained and provided original record documentation

• Developed and implemented procedures and processes that facilitated the provision of services to customers

• Recruited customers and served as a point of contact for Accounts and various utility programs

• Oversaw a $500K write-off portfolio; investigated and referred to the appropriate 3rd-party collections agencies as well as directed a $100K portfolio to adjust, correct, and move monies among multiple accounts and service agreements

• Originated and prepared daily batch reports for collections, new service, and disconnects for the City of Austin

Epicor Enterprise Software; Austin, Texas Oct 2011-July 2013

Global Account Executive

• Diligently performed international sales within the US, Canada, Mexico, Latin America, Asia, and Europe. Effectively delivered business software sales and financial analysis solutions for a global leader in manufacturing, service, and distribution industries; supported senior lending and risk analysis for loan proposals more than $25M

• Directed a portfolio of over 700 accounts worldwide, controlled 60-70 conference calls and/or emails per day, collaborating with CEOs, CFOs, and Controllers in uncovering the root of the problem while encouraging sales

• Work with Field Representatives in ironing out software/hardware service problems, chargebacks, fraud disputes, blocked orders, procurement, reconciliations, and software sales contract modifications.

• Develop favorable high-dollar sales payment recovery plans, ensuring the client agrees with repayment programs before signing off

• Consistently sold $5M in monthly funded transactions via innovative strategies that improve recovery and company write-off exposure. Created and managed monthly aging SAP Oracle reports and forecast corporate goals.

EDUCATION: The University of Texas at Austin, Business and Liberal Arts; Austin, TX

TRAINING: Harvard AI Essentials for Business, Codecademy.com, Sales Credit Risk, Excel, LinkedIn, and Project Management Tools (Trello). Full Cycle Technical Sales.

CERTIFICATE: LinkedIn, SunPower University, ACA FDCPA Certification, Emergency Management Institute IS-00907, AE Community Connections, Feniex Online University.

TECHNOLOGY: HubSpot AI, Acumatica CRM ERP Mobile, Salesforce AI, Smartsheet, Google Calendar, Mobile Google Drive, Google Chat, Ring Central Mobile App, LinkedIn Learning, Oracle, Dialpad, SAP Solution Selling, Salesforce.com (SFDC), Quick Analysis, SQL, AI Games, Get Paid, Docusign, Zoom Video Conferencing.

Contact this candidate