Senior Business Systems Analyst

KIM RUSSELL, MBA, PMP, SCRUM

Aurora, Illinois ***04 630-***-****

******@*******.*** www.linkedin.com/in/kimrussell-career-mba-pmp

SUMMARY

An accomplished, forward-thinking senior business systems analyst specializing in SAP, with comprehensive expertise in enterprise resource planning, business systems analysis, system design, requirements gathering, and document creation. Acts as an effective customer-facing leader, with successful tenures across the CPG, hospital, and manufacturing sectors. Leverages work with complex portfolio infrastructure of various systems and interfaces to align IT projects and change requests with key business goals. Serves as the critical liaison between business and development teams, ensuring the fully harmonized, wholly impactful development of core requirements.

Project Management Staff Coaching and Mentoring Testing Oversight

Process Orchestration Defect Resolution SDLC Management

Data Analysis Continuous Improvement User Stories Troubleshooting Services

EXPERIENCE

HARIBO, Rosemont, Illinois

SAP Analyst, Order to Cash (OTC), 2023-2026

Provided solutions in SAP Productions for OTC items.

Performed EDI testing in SAP Test platform and EDI solutions in SAP Production.

Functioned as sole lead and completed 250+ SKUs dual sourced, creating pallet configuration issues in SAP Production.

oReduced error to 3% on dual-sourced SKUs by aligning SAP with board criteria and pallet configuration requirements.

oSaved $2 million by eliminating the 3PL need in disassembling and reassembling pallets for shipment needs.

Taught and mentored business in direct guidance and training with recent SAP implementation.

Worked projects to foster analysis activity to elicit requirements and inform business decisions in S/4 HANA.

Led and directed project and change request requirement gatherings and creation of business requirement documents (BRD), approvals of BRDs, for design, mock-up, and collaboration with developers, SIT, and user acceptance testing (UAT).

Investigated, analyzed, and reviewed project / business enhancements to lead critical change.

NPAA, Lansing, Illinois

SAP Senior Business Systems Analyst, 2021-2023

Analyzed and assessed user stories for priority alignment with changes.

Acted as sole configurator and tester for Vertex Sales Tax system (interfaced with SAP).

Served as sole configurator of BOBJ reporting interfacing with SAP, Central Management Console (CMC), and HANA Studio.

Reviewed, assigned, and resolved IT SAP tickets.

Steered business in troubleshooting issues with recent transfer from previous data center to Amazon Web Services (AWS).

DYSON, Chicago, Illinois

Americas IT-Supply Chain IT SAP Lead Business Analyst and Business Partner, 2020-2021

Worked on and co-managed projects in Agile sprints after performing analysis activity to elicit requirements (user stories) and inform business decisions in S/4 HANA.

Developed and facilitated support documentation for information systems and enhancements in line with business needs and aiding benefit realizations.

Investigated, analyzed, and reviewed project / business enhancements to lead change.

Defined requirements for improving processes and systems with presenting solution(s) in business case and functional tech documents with user stories, utilizing Agile methodology.

Tackled complex situations, processes, and tasks to include designing test scripts and mentoring other BAs.

Provided specialist advice and solutions on subjects to multiple stakeholders on complex issues.

DURACELL, Chicago, Illinois

Global SAP Senior Business Systems Analyst, 2018-2020

Served as sole customer-facing, international and North American BSA for SAP and interface changes for SAP Sales and Distribution, Order-to-Cash working projects, and change requests with business and developers and oversaw progress and defect meetings in software development lifecycle (SDLC).

Selected as sole international customer-facing BSA (collaborated with lead consultant and PM) to upgrade SAP Process Integration (Pi) to SAP Process Orchestration (Po) in one year (comprised of 500 current EDI Customers for North America, ten European / African countries, and five Latin American countries), using Agile methodology.

oAchieved goal for one EDI VAN per country with one unified message format outlining necessary EDI Mapping Message Types for each customer.

oWorked in different outlined and phased approaches based on country needs driven by customer EDI complexity.

Designated sole, customer-facing, international BSA for customer funds management (CFM) 3PL system interfacing with SAP.

oUpgraded three software versions impacting budgets, cash forecasting, promotions, shipments, and payments as well as enhanced reporting deliverables with BI.

oImplemented demonstrations to business during development milestones to present requirement deliverables to mitigate / eliminate defects in UAT.

Functioned as initiative-taking liaison for SAP Material Determination / Order Refresh project, enabling business to field critical material changes and material substitutions for current and future sales orders.

Wrote system integration testing (SIT) test cases and led / executed SIT, end-to-end (E2E), regression, and performance testing.

Assisted and supported business in scripting business test cases, managing UAT test execution, and UAT defect management retesting along with reported metrics.

Operated ServiceNow (SNOW) ticket tracking system software to align SAP and networking tickets.

PEPSICO, Chicago, Illinois

Global Senior Business Systems Architect / Data Analyst, 2015-2018

Led and worked technical Supplier portion for global R&D food and beverage quality program installation portfolio: led requirement, architected solutions, developed mock-ups, and tested TrackWise (TW) along with aligned advanced software design / product vision (ASD / PV), product document management system (PDMS), vendor communication system (VCS), and master document management (MDM) systems and interfaces.

Scoped customer-facing global project determining capacity requirement dimensions to allow for global, unified infrastructure for company and suppliers for formula and ingredients in tests and approvals. Created custom templates, resulting in 392 user requirements and 1,451 functional requirements while eliminating manual work.

Architected TrackWise Supplier system application, configuration, and customer-facing workflow diagrams alongside four other systems, seven interfaces, and web portals in portfolio.

Wrote detailed test scripts and executed E2E, performance, and regression testing along with SIT and UAT.

Oversaw and managed each customer-facing detailed release group’s migration to production with six international teams in network, load balancers, DBA, and operations, including managing issues and necessary escalations.

Designed and developed 70-page document outlining E2E and portfolio of systems and interfaces; served as coach / mentor for business training.

ADDITIONAL EXPERIENCE

PEPSICO, Chicago, Illinois, Senior Business Systems Architect / Analyst, 2010-2015. Led project to install SAP in Quaker, Tropicana, and Gatorade (QTG) divisions, driving installation of ECC Trade Claims Management (TCM) module for business finance, accounting, and sales finance reporting to meet deliverables, budgets, and timelines for business and technical needs. Analyzed three divisions’ current system architectures, as-is processes, and interdependencies to other divisions. Collected and harmonized division’s requirements for systems and indirect process revisions, resulting in 828 user requirements and 2,563 functional requirements. Worked with SAP’s Master Data, Customer Hierarchies, Enterprise Central Component (ECC), and CRM tables in designing desired TCM Reports.

PEPSICO, Chicago, Illinois, Senior Business System Analyst / Project Manager, 2008-2010. Tapped to strategically lead, re-plan, re-align, and deploy multi-million-dollar Formula Specification System (FSS) Program (five years late and over-budgeted). Executed business analytic strategies, project and change management, and new tactics to lead, restructure, and foster realignment of failing project with business, other IT reps, and executives. Moved to Agile methodology by leading and redirecting cross-functional teams to adapt changing project processes, effectively aligning deliverables, timelines, and budgets. Developed communication plans, including project progress and escalation methods with team and executives centering on accountability and meetings for quick and seamless adaptation of change.

TELLABS, INC., Naperville, Illinois, Senior Program Manager, 2000-2008

LANIER WORLDWIDE, INC., Oakbrook Terrace, Illinois, Hospital-IT Implementation Analyst (HIS / RIS), 1993-2000

SIGHT & SOUND DISTRIBUTORS, St. Louis, Missouri, Human Resources Continuous Improvement Coordinator, 1992-1993

EDUCATION

BENEDICTINE UNIVERSITY, Lisle, Illinois M.B.A.

SOUTHERN ILLINOIS UNIVERSITY AT EDWARDSVILLE, Edwardsville, Illinois B.S., Human Resources and Management

CERTIFICATIONS

Certified Scrum Fundamentals (CFM) & Master (CFM), 2021

Certified Project Management Professional (PMP), Project Management Institute, 2007

Certified Business Analysis Professional

Microsoft Certified: Azure Fundamental

AWARDS

Duracell POWER UP Awards for Superior Performance, 2019

PepsiCo Chairman’s Award, 2014

COMPUTER SKILLS

SAP Sales & Distribution, OTC, BW; Green & Bluefield SAP implementations; SAP S/4 HANA; full lifecycles of SAP ECC 6.0 upgrades – SAP Pi to Po migration via EDI VAN and AS2; CFM with Global CPG Trade and Claims.

Windows NT / 2000 / XP, Microsoft Office 365 and Project, Visio, SQL, SharePoint, Dashboards, VB, Quality Management Systems, Corporate Inter / Intranet Portals, Data / Document Repositories, and Waterfall and Agile Project Methodologies.

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