Compassionate Mortuary Apprentice and Receptionist
Resume:
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Diavian Stewart
Professional Summary
Utilizing compassion, dedication, and professionalism in patient care and administrative roles, with over 6 years of experience in clinical, residential, and customer-facing environments. Delivering empathetic, high-quality support while maintaining in sensitive situations. Skilled communicator with a strong passion in working with patients, families, and interdisciplinary teams.
EXPERIENCE
Aa Rayner and Sons - Chicago, IL
Apprentice
April 2026 - Current
● Answer phones and take first calls
● Help assist the funeral Director in conducting and directing funeral services
● Create and help maintain client files
● Perform any other various tasks assigned
Rowell Parish Mortuary-Fort Smith, AR
Apprentice
March 2021- May 2025
● Assist in arranging and conducting funeral ceremonies under supervision of the Funeral Director
● Prepare and care for the deceased with respect, including dressing, cosmetics, hair styling, and lifting assistance.
● Prepare death certificates and handle related legal paperwork.
● Serve as a back up receptionist and perform clerical duties when needed. Kirby Risk Electrical Supply-Indianapolis, IN Receptionist / Occasional Purchasing Clerk
December 2019 – March 2021
● Greet and direct visitors and customers.
● Answer and route calls using a multi line switchboard.
● Maintain office supplies, expenses and cost records.
● Prepare invoices, reports, and business communications.
● Scheduled appointments, manage filing systems, and organized emails. IU Health Hospital, Indianapolis IN
Patient Registrar
December 2019 – March 2021
● Register patients and collect demographic and insurance information.
● Verify insurance coverage and ensure compliance with HIPAA.
● Direct patients to appropriate departments and perform COVID 19 screening during pandemic. EDUCATION
Worsham School of Mortuary-Associates
In Progress, Expected Sep 2027, Wheeling, IL
Indianapolis Metropolitan HS
Graduated 2017, Indianapolis, IN
Certifications and Licenses
Crematory Operator
CANA/Worsham School of Mortuary - Dec 2025
Natural Organic Reduction Operator
CANA/ Worsham School of Mortuary - Dec 2025
Skills
● knowledge of religious customs
● Advanced Knowledge of computers, MS Office Suite, Google spreadsheets
● High level of compassion and integrity
● Good communication skills
● Effective Time Management
● Exceptional Problem solving skills
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