IT Support and Cybersecurity Trainee

Steven Reeves

Winston Salem, NC 336-***-**** ***************@*****.***

Professional Summary

Dedicated and detail-oriented IT Professional with a strong foundation in cybersecurity and network administration. Currently pursuing CompTIA, Linux, and Microsoft certifications to further enhance technical expertise. Proven ability to thrive in fast-paced environments, working effectively both as an independent contributor and as part of a collaborative team. Exceptional communicator with a customer-centric approach to complex problem-solving and technical troubleshooting.

Technical Skills

Category Core Competencies

Operating Systems Windows Server, Windows 7, 8, 8.1, 10; Installation & Security Patch Management

Networking & Connectivity LAN/WAN/VLAN, TCP/IP protocols, VOIP, VPN configuration, and Exchange Server

Security & Administration Active Directory, Malware Prevention & Detection, Network Security Troubleshooting

Virtualization VMWare, Virtual PC

Diagnostics Computer Diagnostics & Repair, Network Connectivity Troubleshooting, Maintenance

of OS

Tools & Utilities Command Line, Ping, Tracert, Personal Firewall, Networking Settings, Control Panel

Applied Training & Core Competencies

Networking Integration & Implementation

● Demonstrated capacity for the integration and implementation of diverse networking setups.

● Applied knowledge of TCP/IP along with local area and wide area networks (LAN, WAN) for internal infrastructures.

● Configured and managed Device Configurations services and cloud-based solutions.

● Hands-on experience in installing, maintaining, and managing desktop/client and server operating systems.

Computer Essentials & Security

● Proficient in assembling hardware and installing various operating systems and specialized software.

● Implemented basic and advanced device security protocols and mobility solutions.

● Utilized network diagnostic tools including Tracert, Ping, and Command Line for performance monitoring.

Professional Experience

Operations Manager Trustmark Detailing

08/2009 – 08/2022

● Spearheaded technical support initiatives, including the configuration and maintenance of servers and computer systems to ensure operational uptime.

● Directed daily business operations, optimizing workflows and resource allocation.

● Collaborated with teams to implement networking solutions tailored to business needs. Truck Driver US Express / MCT Transportation / Cargo Solutions 08/2017 – 05/2019

● Managed logistics and transportation schedules while adhering to strict safety and compliance regulations.

● Maintained detailed documentation of routes, inventory, and vehicle maintenance. Mechanic United States Army

2005 – 2009

● Maintained and repaired heavy equipment and vehicles, ensuring mission readiness in high-pressure environments.

● Received Honorable Discharge and the Perfect Conduct Medal for exemplary service. Education

● Cyber Security Specialist Program MyComputerCareer Graduation: 04/23/2023

● Information Technology Security Administrator Certification Program MyComputerCareer Graduation: 12/04/2022

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