Customer Service & Operations Coordinator
Resume:
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Navia Spencer
Experienced Customer Service Representative with a demonstrated history of delivering exceptional customer experiences and driving operational excellence. Proven ability to lead and motivate teams, optimize processes, and implement strategies to enhance customer satisfaction and retention.
Seeking a position where I can leverage my skills and expertise to drive continuous improvement and exceed organizational goals.
Chicago, IL
9020 s Ada st
**********@*****.***
EXPERIENCE
Amazon Fulfillment Center, Joilet IL- picker
-October 2024- January 2025
-Picked and packed customer orders accurately using handheld scanners
-Ensured timely order fulfillment in a fast-paced warehouse setting
-Maintained high accuracy in order selection and packing
-Supported overall warehouse efficiency by following safety and productivity guidelines
Maxwells - Chicago il - cashier
-March 2024- October 2024
-Processed customer transactions accurately and efficiently as a cashier
-Provided friendly and prompt customer service at the counter and drive-thru window
-Packed and organized food orders for delivery and takeout
-Ensured order accuracy and timely handoff to customer
-Maintained a clean and organized checkout and service area
Twoga Lifestyle LLC, Chicago IL — Customer Support Agent
- June 2023- August 2024
- Managed and responded to high volumes of inbound phone calls, ensuring prompt and efficient resolution of customer inquiries and issues.
- Scheduled appointments and coordinated with various departments to meet customer needs and streamline operations.
- Effectively resolved customer complaints, demonstrating empathy, patience, and a commitment to customer satisfaction.
Brainerd Park, Chicago IL — Activity coordinator
June 2022 - August 2022
-Develop programs, staffing events and oversee activities as they proceed.
-Create a safe and fun environment
-Assist children with meeting their potential and improve their physical and mental well-being.
EDUCATION
Ultimate Medical Academy, Tampa FL - Major- Healthcare medial assistant
June 2026- currently enrolled
Northern Michigan University, Marquette Mi - some college
Major-Business management accountant
August 2024-2025
CICS LONGWOOD, Chicago IL— High School Diploma
August 2023 - May 2024
SKILLS
-Communication
-Adaptability
-Microsoft Office
-CRM
-Time Management
Extracurricular Activities
-Student Counselors
-Debate Team
-Volleyball
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