Customer Support & Administrative Operations Specialist

Taneisha lewis

301-***-**** • **********.**@*****.*** • Fayetteville, NC

Summary

Dedicated Customer Support professional with over 10 years of experience in high-volume administrative and client-facing roles. Proven expertise in Data Entry, Scheduling, and comprehensive Customer Support across various industries. Committed to optimizing Remote Work Operations and ensuring a smooth customer experience through expert Email Management and Phone Support. Work Experience

Customer Service Representative October 2021 – February 2026 PATTERSON DENTAL, LAUREL, MD

Manage a multi-phone system to provide dedicated Phone Support, facilitate dental supply orders, and track delivery status for high-priority clients.

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Coordinate with the general manager to perform complex Scheduling for monthly meetings and administrative training events.

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Assist sales representatives with CRM Software updates and Data Entry for new account acquisition to improve Customer Success outcomes.

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Handle unresolved customer inquiries by providing timely resolutions and maintaining detailed records for further departmental investigation.

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Manage logistics and booking for technology team meetings, ensuring all administrative support for food and venue requirements is met.

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Customer Service Representative June 2021 – September 2021 MED-CARE SUPPLIES, GLEN BURNIE, MD

Provided comprehensive Customer Support for medical equipment purchases, effectively multitasking between phone inquiries and mail processing.

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Managed sensitive Email Management and physical mail sorting to process credit card payments and EOBs for centralized corporate operations.

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Performed daily Data Entry by scanning checks for financial deposits, ensuring 100% accuracy in administrative documentation.

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Customer Service Representative January 2020 – June 2021 AEROTEK, TOWSON, MD

Delivered professional Customer Support to a wide range of external clients within a fast-paced staffing agency environment.

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Assisted with administrative organization by answering incoming calls and managing daily mail sorting to improve response times.

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Coordinated administrative tasks and client inquiries to ensure efficient support operations across multiple departments.

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Caregiver April 2014 – November 2020

HOMEWATCH CAREGIVERS LLC, ELLICOTT CITY, MD

Managed Travel Planning and logistics for client doctor appointments, ensuring timely arrivals and efficient local transport coordination.

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Provided high-level Customer Support for clients with special needs, managing daily schedules and medical support protocols.

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Assisted with household administrative organization and personal care tasks to maintain a positive and efficient client environment.

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Customer Service Representative September 2015 – November 2017 BALDOR SPECIALTY FOODS LLC, JESSUP, MD

Assisted commercial clients with order booking and reservations for specialty food products including produce, dairy, and live inventory.

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Managed accurate Data Entry for inventory logistics to ensure the successful fulfillment of complex food supply orders.

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Provided Phone Support to resolve client order issues and maintain high levels of Customer Success within the food supply industry.

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Education

Diploma in Accounting, GPA: 2.80 1992 – 1996

MEADE SR HIGH, FT. MEADE, MD

Additional Skills

Customer Success & Operations: Customer Support, Phone Support, Email Management, Customer Success, Remote Work Operations, Booking and Reservations, Complaint Resolution Administrative & Logistics: Data Entry, Scheduling, Travel Planning, Multitasking, Report Preparation, Detail Oriented, Organizer

Technical Tools: CRM Software, SAP, Microsoft Office Applications, Multi-Phone System References

References available Upon Request

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