Office Administrator and Collision Estimator

Traci Thompson

269-***-**** • *******@*****.*** • LinkedIn

Employment

Caliber Collision

Office Administrator Oct 2023 – Present

• Manage and reconcile accounts receivable weekly to ensure financial accuracy and timely collections.

• Greet and assist customers during vehicle drop-off, ensuring a seamless check-in process and excellent customer service.

• Provide proactive updates to customers regarding the status of their vehicle repairs, enhancing transparency and customer satisfaction.

• Handle a high volume of incoming calls, addressing inquiries and coordinating with internal teams to resolve customer concerns efficiently.

• Schedule repair appointments by coordinating with customers and insurance companies upon receiving assignments, optimizing workflow, and scheduling efficiency.

• Process and post parts invoices with precision, maintaining accurate financial records.

• Liaison with insurance companies to facilitate payment processing and ensure compliance with claim procedures.

• Accurately record and post insurance payments to maintain up-to-date financial records.

• Monitor and order office and repair supplies, ensuring optimal inventory levels to support daily operations. Auto Body USA

Collision Repair Estimator Oct 2021 – Oct 2023

• Completed an intensive two-week virtual training program at Vale Training Solutions, enhancing industry knowledge and technical expertise.

• Completed multiple I-CAR courses to stay current with industry standards and best practices in collision repair.

• Conducted thorough vehicle assessments to generate precise repair estimates using industry-leading software and databases.

• Developed accurate and efficient collision repair estimates, ensuring all repairs align with manufacturer guidelines and safety standards.

• Collaborated closely with technicians and mechanics to meticulously create supplements that optimize repair efficiency and profitability.

• Maintained compliance with insurance guidelines, ensuring all estimates and repair processes adhere to industry regulations.

• Monitored and evaluated the entire vehicle repair process from initial assessment to completion, ensuring quality and efficiency.

• Managed parts ordering with precision, considering estimated arrival times, insurance policies, and cost-effectiveness to streamline the repair process.

• Cultivated and maintained strong customer relationships by providing clear communication and ensuring customer satisfaction throughout the repair process.

Harold Zeigler Auto Group

Accounting/Title Clerk April 2014 – Sept 2021

• Collaborated daily with cross-functional teams, including management, finance, sales staff, and banking partners, to ensure seamless alignment and operational efficiency.

• Efficiently processed and oversaw all vehicle transactions across the company, ensuring compliance with regulatory and financial requirements.

• Ensured all required documentation is accurately completed and submitted to financial institutions for auto financing approval.

• Managed the full lifecycle of title paperwork, from initial registration to titling and licensing, ensuring compliance with state and federal regulations.

• Maintained a detailed and accurate record of all outstanding documents necessary to complete vehicle sales transactions.

• Partnered with financial institutions to secure liens, retrieve missing contract documentation, and verify payment details.

• Conducted precise title inventory management for dealership audits and compliance reviews.

• Utilized CVR (Computerized Vehicle Registration) integrated with the Michigan Secretary of State system to accurately and efficiently process, title, and register all sold vehicles.

• Served as the primary point of contact for customer inquiries related to vehicle sales, providing expert guidance and support.

• Organized, managed, and input inventory data into the company’s database system, ensuring accurate and up-to-date record- keeping.

Coachlight Cutters

Stylist/Barber May 2010 – Sept 2013

• Developed and maintained a loyal clientele by fostering strong relationships within the community and serving as a trusted expert in personal grooming, enhancing both appearance and confidence.

• Provided personalized consultations to understand clients' preferences, hair types, and lifestyle needs, ensuring customized and high-quality results.

• Executed precision haircuts, styling, and grooming services using advanced techniques to deliver exceptional client satisfaction.

• Created a welcoming and professional environment by maintaining impeccable cleanliness and organization, even during high- volume appointment periods.

• Utilized active listening and expert consultation skills to interpret client requests accurately, ensuring superior results and consistently positive feedback.

• Stayed up to date with industry trends, new techniques, and product innovations to offer cutting-edge styles and recommendations.

• Managed appointment scheduling and client retention strategies to optimize business growth and customer satisfaction.

• Promoted and recommended professional haircare products to enhance client experience and support ongoing hair maintenance.

KSS Enterprises

Lead Service Coordinator Jan 2000– Sept 2008

• Managed purchasing and inventory control, optimizing costs and delivery cycles while maintaining efficient stock levels.

• Prepared purchase orders and restocked inventory, fulfilling both internal and external sales and work orders.

• Reviewed and recorded all incoming goods for accuracy, quality, and proper distribution, ensuring seamless inventory management.

• Assisted customers and service technicians with troubleshooting using computer schematics, providing detailed repair part information.

• Pulled and processed orders with precision for timely and accurate shipments, verifying all shipping documents and receipts.

• Maintained up-to-date digital records of all incoming and outgoing inventory transactions.

• Coordinated service technician schedules to optimize repair efficiency and workflow.

• Oversaw handling, storage, and movement of repaired machines within the service department.

• Provided administrative support, including phone reception, client interaction, data entry, and meticulous record-keeping.

• Built and maintained strong relationships with customers, vendors, and sales staff to enhance business operations. Education

Cosmetology License Empire Beauty School Kalamazoo, MI 2008 – 2010 Traci Thompson 269-***-**** *******@*****.*** • LinkedIn Pg. 2

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