Front Desk Supervisor and Customer Service Leader

Danielle Dixon

A fabulous team player and a strong leader who is ready and willing to take on

any task that is assigned to me in a timely manner. Kansas City, MO 64155 +1-816-***-**** *******************@***********.*** Professional Summary

I love being able to work with people on a regular basis. I'm very professional and dependable. I am extremely organized and love meeting new people and working as a team. I am ready and willing to relocate as well. Willing to relocate to: North Kansas City, MO - Kansas City, MO Work Experience

Front Desk Supervisor

Wyndham Garden KC Airport Kansas City, MO

February 2023 to December 2024

My main duties include check in and checkout guests, fulfilling any requests from our guests, light cleaning duties, answering the phone, directing calls to proper designation/ taking messages and delivering them, cash handling, some scheduling, find solutions to any / all issues that might arise, help training front desk agents, driving the shuttle to and from airport/ rental car place, and night audit duties 1 x a week! Front Desk Supervisor

Hotel Indigo Kansas City, MO

March 2022 to August 2022

Receptionist

Lee's Summit HONDA Lees Summit, MO

August 2020 to February 2021

Answering multi line phone system and forwarding calls to appropriate person/stations. Customer service

Greeting customers as they walk in

Customer complaints

Getting titles and paperwork ready for customers and calling them to let them know it is available for pick up Clerical duties

Cleaning office area and waiting area.

Cash handling

Night Auditor/Front Desk Agent

Marriott Kansas City, MO

February 2018 to August 2020

Checking guest's in and out.

Running night Audit

Answering phone

Making reservations

Guest complaints

Handling money

Cleaning work space and front lobby area

Assisting breakfast attendant when needed

Handling guest requests

Providing great guest service

High level personal care provider

Self employed Weatherby Lake, MO

January 2017 to August 2020

Bathing /toileting

Feeding patient

Med administration

Nails

Taking vitals

Errands

Preparing meals

Cleaning

Companionship

Office Manager/Receptionist

Dr. Sue A. Brown's (Gastrointetologist) Kansas City, KS February 2010 to July 2014

• Maintained and supervised office operations

• Processed daily transactions

• Fulfilled clerical activities

• Maintained office supply inventory

Cashier

Education

High school diploma

Colchester High School Colchester, VT

September 1998 to June 2002

Skills

Insurance verification Professionalism Managing patient records Appointment scheduling Pet care Medical Office Experience Laboratory experience EMR systems Property management systems (PMS) Hotel management Patient insurance coordination Billing troubleshooting Hospitality Typing Public relations Home healthcare agency administrative experience Phone Etiquette Medical scheduling Self-directed learning Title processing Resort Continuous improvement Customer relationship management Laundry Dementia Care Medical billing In home care Mathematical aptitude Hotel inventory management Technical Proficiency Cash handling Organizational skills Patient Care Hotel staff training Handling customer inquiries Merchandising Patient scheduling systems Hotel key card issuance Operating systems Hotel experience Managing healthcare administrative teams - Largest healthcare administrative team managed

(6-10 team members) Patient interaction Upselling Sanitation Clinic Google Workspace Hotel customer satisfaction operations Business hotel experience Basic math Guest transportation arrangement Computer literacy Hotel and accommodations guest special request handling Ordering lab work Computer skills Hotel and accommodations guest feedback handling Teamwork Practice management Achieving HIPAA compliance Receptionist experience within hospitality industry Spreadsheets Financial transaction processing Client inquiry handling Office experience Phone communication Managing hospitality teams - Largest hospitality team managed (6-10 team members) Answering guest questions Relationship management Customer engagement Dealership experience Patient service Phone triage Greeting customers Dental assisting Leadership Faxing Team leadership Managing teams in a customer support role Memory Care Guest services

- Guest services experience (6-10 years) Eaglesoft Nursing home administration Patient appointment follow-ups Microsoft Excel Property management tools Interviewing eZee Centrix Local attractions guest recommendation Fair Housing regulations Medical terminology Bookkeeping Social media management Nail care Hotel and accommodations guest follow-up Hotel and accommodations guest inquiries Hotel and accommodations room service coordination POS Store opening/closing procedures Medical payment processing Discharge planning Windows Meal Preparation Operational management Slack Expense management Individual consumer customer service Hotel and accommodations guest complaints handling Handling patient inquiries Private practice administrative experience Medical administrative support - Medical administrative support experience (6-10 years) Hotel guest account management Caregiving Staff scheduling Outbound calling Payroll Hotel daily report preparation Concierge services Multitasking Conflict management Frontline customer support management Retail sales Management Employee relationship building Luxury hotel experience Retail sales transactions Alzheimer's Care Assistant manager experience Staff supervision Clerical experience Hotel and accommodations guest issue escalation Data entry Opera cloud Schedule management Dental office experience Personal assistant experience Multi-Line Phone System Hotel policy compliance Task prioritization Customer service HIPAA English Public speaking Record keeping Client services Senior Care Receptionist experience within retail industry Microsoft Powerpoint Phone answering Productivity software Microsoft Outlook Calendar Sales presentations Client interaction via phone calls Writing skills Office management Accounts payable Hospitality management Hospitality industry experience - Hospitality industry experience (6-10 years) Accounts receivable Medical records Customer support experience within hospitality industry Front desk Staffing management Yardi Vital signs Accounting software Team development Documentation review Word processing Proactive hotel and accommodations guest assistance Animal care Night Audit Client rapport building Computer operation Accounting Budgeting Administrative experience Schedule Appointments Hotel strategy implementation Medical receptionist Fosse Communication skills Electronic health record (EHR) management for billing and coding Adobe Acrobat Attention to detail Assisted living facility administrative experience Supervisor experience Hotel and accommodations guest luggage handling Customer communication Sales Animal restraint Microsoft Word Filing Financial performance measurement Sage Home health Microsoft Outlook Visual merchandising Multi-line phone systems Marketing Hotel and accommodations guest check-in Phone reception Boutique hotel experience Greet Overseeing daily hotel operations Hotel and accommodations payment processing Content creation Patient complaint handling Hotel and accommodations guest check-out Electronic Health Record (EHR) access control systems Patient referrals Guest reservation booking Hotel room assignment management Friendly demeanor Report writing OPERA Problem-solving Performance management Proofreading Data interpretation Team management Healthcare Hospice Care Balancing end-of-day transactions Guest relations Supervising experience Medication Administration Property management OneSite Microsoft Office Maintaining patient confidentiality Cash register Time management Healthcare management Visual matrix

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

My salary expectations will vary depending on which position I apply for, but here is a ball park range for what I would expect from a few occupations.

Receptionist $16-$20 hr

Medical Receptionist $16-$20 hr

Front desk associate $16 hr

Night auditor $16-$18 hr

Caregiver $17-$20 hr

Contact this candidate