Customer Service and Community Outreach Professional

KAYLA MARTINEZ

Phone: 347-***-****

Email: **********@*****.***

Professional Summary

A diligent and hardworking individual, as well as being a determined fast learner with a positive attitude towards being responsible and productive in all my endeavors, whom possesses professional phone manners. I have had extensive experience with the public sector enabling me to be a diverse, proficient, and personable team player even in the most stressful environments. RAAP Relationship Abuse Prevention Program: Peer Leader September 2016- August 2018

● Taught teens about domestic violence through workshops while also planning curriculum for workshops Forever 21: Sales Associate March 2019 - January 2020

● Socialized with the customer’s and tended to their specific requests

● Returned clothing items and accessories to their sections on every floor for overnight shifts while also learning to clean and open up the fitting room

● Training new employees

i5 Marketing: Sales Associate October 2019 - December 2019

● Trained to provide excellent customer service

● Distributed selling pitches to persuade customers into purchasing which item was a better fit for them Krispy Kreme: Sales Associate February 2020 - September 2020

● Started training on handling cash

● Knows the POS system

● Rotated with peers on barista station, register and donut case

● Learned to open and close up the shop

● Produced covid-19 sanitary procedures every 30 minutes Days Inn Hotel: Housekeeper January 2021 - January 2022

● Cleaned each floor in a timely manner

● Deep cleaned walls and used products to make different cleaning solutions and hacks

● Covid-19 cleaning procedures

EDUCATION:

High School Diploma

Borough of Manhattan Community College - Some College

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