Assistant Store Manager, Operations & Loss Prevention
Resume:
* Assisted in recruiting process, hiring and retaining top talent.
* Coordinated with manager to set specific and actionable goals
based on established KPIs.
* Maintained frequent interaction with senior management to
measure goal achievement and determine areas of improvement.
* — Monitored daily operations of the store including staffing,
scheduling, inventory management, cash handling, loss prevention.
* Coached employees on customer service and selling techniques.
* Provided performance feedback and coaching to employees.
* Taught loss prevention practices and policies to minimize shrink.
* Communicated expectations, policy changes, new initiatives, and
product knowledge to employees.
+ Updated records related to sales, customer feedback, and inventory.
* Directed employee tasks and time management, improving
customer experiences.
* Maintained organized store environment for customer and
employee health and safety.
* Maintained accurate records of employee performance reviews as
well as disciplinary action taken when necessary.
* Led floor sets following plan-o-grams to update store appearance.
EDUCATION
Completed coursework towards High School Diploma
May 2007
John Adam's High School, South Bend
Associates in Business
Ivy Tech, South bend
REFERENCES
Brandy Gennicks — Galley Sports Pub
Bartender Former Co Worker
***********@******.***
Mellissa Johnson — Gymboree
Manager Former Supervisor
***************@*****.***
Contact this candidate