Resume Title: Data Intake Specialist & Clinical Data Entry

Kimberly Barnwell

404-***-**** • Temple, *****, United States • ****************@*****.***

SUMMARY

Highly accurate and detail-oriented Data Intake Specialist with over 5 years of experience in clinical data abstraction, high-volume data entry, and EHR system utilization. Proven ability to improve data entry workflow efficiency by 25% and maintain 100% accuracy standards. Skilled in patient account management, insurance verification, and ensuring HIPAA compliance. Adept at training new team members and collaborating cross-functionally to enhance operational consistency and support evolving business goals.

WORK EXPERIENCE

Patient Access Enablement Specialist, Planet Pharma/Elite Clinical Network, WFH 04/2026 – Present

Perform pre-screening based on study criteria.

Schedule qualified patients for subsequent stages of the clinical trial process. Accurately document all call outcomes and essential patient information. Maintained a high level of professionalism and empathy during patient interactions. Data Entry Specialist, Exact Sciences / Beacon Hill, Temple GA 01/2025 – 11/2025

Trained new team members on data entry standards, clinical documentation requirements, customer service protocols, and workflow procedures to ensure operational consistency. Supported Genomic Prostate Score (GPS) assay operations by coordinating with external partners, laboratories, and healthcare providers to ensure correct and prompt data flow. Retrieved and reviewed Cologuard requisition forms from Epic to verify completeness, patient information accuracy, and readiness for processing. Abstracted and entered data from patient clinical source documents (charts, pathology reports, requisitions) and wall chart forms for submission to external clinical registries, ensuring adherence to documentation guidelines.

Maintained a prominent level of accuracy while interpreting clinical information and translating it into structured data formats for registries and internal systems. Participated in cross-functional team meetings to align customer enablement strategies with evolving business goals and operational improvements. Customer Service Representative, Zoll Itamar Medical, Atlanta 08/2024 – 12/2024

Managed high-volume inbound and outbound calls pertaining to the WatchPAT and WatchPAT One sleep apnea testing devices.

Responded to patient inquiries via phone, email, and text, collaborating effectively with Account Services, Customer Support, and Account Managers.

Entered and supported exact case documentation in Salesforce, including orders and patient communications.

Performed detailed data entry of patient information, device usage reports, and order updates with a high degree of accuracy and strict confidentiality. Verified, confirmed, and updated patient records to ensure data integrity across Salesforce and internal systems.

Handled an average of 50-70 inbound calls per day. Patient Account Representative, RevCycle Inc, Dallas GA 02/2024 – 08/2024

Processed insurance claims, patient payments, and account adjustments with strict accuracy and compliance.

Utilized Electronic Health Record (EHR) systems to maintain current patient account information and facilitate inter-departmental communication.

Managed inbound and outbound calls to resolve outstanding balances before accounts were escalated to collections.

Assisted patients in verifying insurance information and ensuring correct diagnosis coding for claims. Performed high-volume data entry of patient demographics, insurance details, and payment information, adhering to 100% accuracy standards.

Reviewed, updated, and confirmed account records within the EHR system to ensure error-free billing and clean claim submissions.

Handled an average of 40-60 inbound calls per day. Data Intake Specialist, Cencora / Spectraforce, Dallas GA 12/2021 – 02/2024

Abstracted and entered data from patient clinical source documents, including medical charts, referral forms, lab results, and wall charts, ensuring accuracy and compliance with external registry requirements.

Reviewed clinical documentation to extract key patient metrics and case details for submission to national and program-specific registries.

Improved data entry workflow efficiency by 25% through the refinement of intake procedures, templates, and software utilization.

Maintained detailed documentation of intake procedures to support compliance audits and staff training.

Supported the rollout of new data systems and technologies, contributing to smoother transitions and enhanced data quality.

Ensured strict confidentiality and HIPAA compliance when handling sensitive patient and organizational information.

Processed an average of 150 cases per day.

Recognized as Team Member of the Month in July 2023 by upper management. Technical Support / Dispatch, Hewlett Packard Enterprise, Alpharetta GA 07/2019 – 11/2021

Delivered exceptional technical support, resolving customer issues swiftly and ensuring high levels of satisfaction.

Managed dispatch operations by coordinating service calls and technician schedules to optimize response times.

Utilized ticketing systems to meticulously track inquiries and maintain accurate, detailed records. Resolved over 90% of customer issues during the initial contact, enhancing service efficiency and reducing turnaround time.

Handled an average of 60-80 inbound calls per day. EDUCATION

B.S., Health Information Management, Western Governors University, Utah 01/2026 – Present

A.S., Medical Billing and Coding, Ultimate Medical Academy, Florida 02/2024 – Present

A.A.S., Information Technology – Multimedia, ITT Technical Institute, Kennesaw GA 2005 – 2007

SKILLS

Clinical Data Abstraction High-Volume Data Entry & Data Accuracy EHR Systems (Epic, Salesforce, internal EHR

platforms)

Patient Account Management & Insurance

Verification

Case Documentation & Record Updating Workflow Optimization & Process Improvement Charge Entry Support & Account Adjustments Data Integrity, Validation, and Quality Review Registry Data Submission Support HIPAA Compliance & Confidential Information Handling

Documentation Management (filing, scanning,

reporting)

Typing speed – 55-60 wpm

Customer Service & Call Handling

(inbound/outbound)

Training New Team Members

Cross-Functional Collaboration

Contact this candidate