Customer Support & Data Entry Specialist

Sheldon Washington II

Hua Hin Thailand Remote

318-***-**** ️ *****************@*****.***

CORE SKILLS

Multichannel Customer Support (Chat, Email, Calls)

Customer Issue Resolution & Escalation

Professional Communication & Active Listening

Spreadsheet Management (Google Sheets, Excel)

Data Entry & Documentation

Google Workspace (Docs, Sheets)

Time Management & Multitasking

PROFESSIONAL EXPERIENCE

Customer Support Representative

[Rakwittiya] – On-site

[ May 2020-October 2025]

Managed multiple customer conversations simultaneously via chat, email, and phone while maintaining accuracy and professionalism.

Responded to customer inquiries promptly, ensuring high customer satisfaction and service quality.

Resolved customer issues efficiently and escalated complex cases to higher-level support when necessary.

Documented all customer interactions accurately within Excel to maintain up-to-date records.

Followed up on unresolved issues to ensure timely and satisfactory resolutions.

Collaborated with team members and cross-functional departments to deliver consistent and high-quality customer service.

Consistently exceeded customer expectations by providing accurate information and solutions.

Data Entry / (Remote)

Contract [Jan 2017-Dec 2018]

Entered and maintained large volumes of data with high accuracy

Reviewed information for errors, duplicates, and missing fields

Organized spreadsheets for easy access and reporting

Maintained confidentiality and data integrity

EDUCATION

Bachelor’s degree in communication

University of Texas at San Antonio– [2018]

TECHNICAL SKILLS

Google Docs, Google Sheets

Data Entry & Reporting

Ticketing & Case Management Systems

ADDITIONAL INFORMATION

Comfortable working in a remote environment

Strong adaptability in fast-growing tech companies

Open to continuous learning, training, and career development

Available for initial training and probation period

Contact this candidate