Remote Administrative Assistant & Healthcare Support
Resume:
Julia Yarnall
************@*****.***
Lancaster, PA 17603
Authorized to work in the US for any employer
Summary
Accomplished customer service professional with 17 years of experience in various roles. Proven track record of providing exceptional customer service, leading cross-functional teams, and maintaining compliance with relevant regulations. Strong background in healthcare and logistics, with certifications in nursing and experience in patient care. Proficient in Microsoft Office and skilled in program development, management, and hospitality. Positive can-do attitude in all situations. Currently pursuing a Master of Arts in Hospitality Healthcare Administration. Several years of experience in IT, dispatching, administrative support, and food service.
Work Experience
Server
Longhorn Steakhouse – Lancaster, PA Oct 2024 – Present
• Provide exceptional customer service in a fast-paced dining environment
• Ensure guest satisfaction through attentive service, order accuracy, and problem resolution
• Collaborate with team members to maintain efficiency and high service standards
Medical Equipment Technician
Heritage Dialysis – Lancaster, PA Oct 2024 – May 2025
• Conducted safety inspections on medical devices to identify potential hazards or non-compliance issues
• Provided technical support and training to clinical staff on proper use and maintenance of equipment
• Maintained compliance with FDA/ISO regulations in all aspects of work
• Led cross-functional teams during installation of new medical devices for seamless integration
Customer Service Desk Representative Team Lead
Target – Lancaster, PA 2022 – 2023
• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring satisfaction
Customer Service Desk Associate Team Lead
Lowe’s Home Improvement – Lancaster, PA 2021 – 2022
• Processed returns and exchanges, maintaining accurate records and inventory levels
• Led weekly team meetings to communicate updates, share best practices, and foster positive work environment
Certified Nursing Assistant
Willow View – Lancaster, PA Until 2020
• Assisted in implementation of individualized patient care plans
• Monitored and documented patient conditions, reporting changes to nursing staff
• Provided daily living assistance with compassion and professionalism
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