Administrative & Customer Service Coordinator

Myesha D. Ferguson

*** ***** **** ****** *********, WI 53215 920-***-**** *****************@*****.*** OBJECTIVE

To obtain an administrative and customer-oriented position utilizing and building upon communication, organizational, and leadership skills

SKILLS

● Solid customer service experience

● Effective team player with strong ability to work individually

● Ability to effectively demonstrate written and

verbal communication

● Strong desire to learn new skills

● Detail-oriented and organized

● Knowledge of Microsoft Office

● Capacity to work under pressure

● Effective problem-solving skills

EMPLOYMENT

Northwestern Mutual Franklin,WI

Risk Client Service (RCS) Rep 07/13/2025-Current

• Taking calls

• Reissue checks

• Solve customers’ requests/concerns

• Withdrawals

• Updating client’s information

• Illustrations

• Documentation

• Emails

• Research missed payments

• Customer service

Versiti Blood Research Institute Milwaukee, WI

Administrative Assistant 03/03/2023- 02/18/2025

• Cover front desk

• Onboarding/offboarding

• Setting up meetings

• Supported 4 or more doctors

• Note taker/ coordinator

• Reimbursements

• Book travels

• Trained other co-workers

• Update/align processes- I received my yellow belt for non-employee process

• Coordinate collaboration with MPS to bring high school students to Versiti Blood Research Institute

• Answer daily emails

• Misc. projects

City Market Wauwatosa, WI

Shift Lead 08/2016 – Present

● Execute quality store openings and closings

● Greet and serve customers, answer incoming calls, and maintain cleanliness of establishment

● Troubleshoot issues and/or customer complaints

● Ensure all financial transactions and customer service standards are met

● Balance registers/ safe

● Serving food

● Cashiering

● Process credit card transactions

● Provide refunds

● Conduct interviews

● Run daily reports

As needed: scheduling, payroll, catering, placing major orders for restaurant, supervise employees and much more Baymont Inn and Suites Mequon, WI

Customer Service Representative 02/2016-08/2016

● Checking guests in/ out

● Accounting

● Making reservations

● Answer phones

● Balance drawers

● Make deposits

● Processing payment/credit card transactions

As needed: laundry, secure premises, assist customers if needed Walmart Milwaukee, WI

Customer Service Manager 05/2014 – 10/2015

● Managed customer service associates and their performance; provided development opportunities as needed

● Coordinated, completed, and overseen job-related activities and assignments

● Ensured agent productivity, compliance with company policies and procedures and supported company mission, values, and standards of ethics and integrity

● Modified and adjusted Contact Center operations as required to meet service level agreements

● Resolved escalated customer and associate calls and/or issues As needed: train/ work in other departments, audit registers, provide loans/ change for associates, open/close location Skills: cash handling, customer service, accounting, processing payments, multiple line phones, clerical work EDUCATION AND TRAINING

Solomon Juneau High School Milwaukee, WI

High School Diploma 06/2005

Contact this candidate