Remote Customer Service & Claims Specialist
Resume:
Deana Lee Noesner
Apt **
Cuyahoga Falls, OH 44221
Cell: 870-***-****
Email: ***********@*****.***
Objective
I am currently looking for a full time position in an environment that offers a greater challenge, to grow and acquire new skills efficiently. To assist your corporation, exceed current goals, and possibly to obtain a management position in the future.
Skills
Express’s exceptional comprehension as well as a strong interpersonal intellect. Also a collaborative style that builds and maintains excellent working relationships at all levels. Excel in English, proofreading, grammar, editing and creative writing. Proficient in software covering a wide variety of applications
Experience
Discover financial now cap1
Remote from home
Lead customer service rep
Sept 2023- June 2026
I answer incoming calls regarding bank accounts. Helped answer questions regarding balances, payments, debit cards, online access, opening new accounts, handling new accounts, as well as transferring calls to other departments as needed.
Allstate insurance
Remote from home
Auto claims associate
March 2020- July 2023
I filed new claims, took Inquiries on existing claims. Updated and added personal info.
Set up assignments with shops and customers. Made payments to shops and customers. Work outbound and task work as well as inbound calls. Worked with my team members as well as on my own
Worked productively in fast-moving work environment to process large volumes
Of claims.
Analyzed and addressed escalated claims to resolve issues quickly.
Followed up with customers on unresolved issues.
Updated claims system to track claim status and provide relevant information to Other department.
Maintained accurate and up-to-date records of claim information for future
Reference.
Examined reports, accounts, and evidence to determine integrity and accuracy of
Information.
Interviewed policyholders to verify information and obtain additional details.
Investigated accidents or incidents to determine cause and extent of damages.
Developed and implemented strategies to improve claim processes.
Generated, posted and attached information to claim files.
Checked documentation for accuracy and validity on updated systems.
Posted payments to accounts and maintained records.
Utilized specialized software to process incoming claims, enter data and generate
Reports.
Managed workload and priorities to meet claims processing meet deadlines.
Reviewed applications and supporting documents to verify claims eligibility and Accuracy.
Responded to customer inquiries, providing detailed explanations of insurance Policies and claims processes.
Assisted in onboarding of new claims processors to familiarize with company
Procedures, policies and processes.
Utilized excellent analytical and problem-solving skills to quickly and accurately Assess insurance claims.
Developed and implemented quality assurance processes to check accuracy of
Claims processing.
GOJO Industries Cuyahoga Falls, OH
Production Associate October 2018- Jan 2020
Assisted Purell and soap bottle lines to ensure product shipped on time
Worked and helped ESL natives on pack out lines for international products
Leaf Filter Stow, OH
Team Lead, Scheduler January 2017- October 2018
Appointment setter, made outgoing and answered incoming calls, customer service
Digital team; Dealt with North American accounts to make and exceed monthly quotas
Towpath Credit Services Akron, OH
Front Desk Bank Teller March 2015- May 2016
Handled cash and check transactions, transfers and withdraws
Customer service and relations; worked the call center and made over the phone credit card payments
Julius Zorn Cuyahoga Falls, OH
Sewing Department March 2010-March 2015
Trim and check product, quality control
Work with machines to sew and produce made to measure medical garments
Thread and fix machines when needed as well as light mechanic work
Education
University of Arkansas in Little Rock Little Rock, AR
Bachelor’s Degree in English May 2009
Dean’s List
Highland High School Highland, AR
High School Diploma May 2005 - Honor roll
Achievements
Perfect Attendance throughout High school
Honor roll throughout High school
Dean’s List / Major: English; emphasis on Creative Writing: Minor: Criminal Justice
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