Retail Merchandising & Clerical Operations

Merchandising Coordinator October **** to Present

Jewelry Clerical Associate March 2023 to Present

JOYCE WASHINGTON

Phone: 646-***-**** Email: ***********@*****.*** PROFESSIONAL SUMMARY

Customer service and retail operations professional with 15+ years of experience in management, merchandising, inventory control, and customer engagement. Proven ability to coordinate brand merchandising across multiple retail locations, manage administrative and clerical operations, and support sales teams. Experienced in telemarketing, remote communication, and customer relationship management. Seeking a remote or work from home position where strong communication, organization, and service skills can support company growth.

CORE SKILLS

PROFESSIONAL EXPERIENCE

Winston Retail

Coordinate merchandising and brand presentation across multiple retail locations while representing various national brands.

Travel between stores to ensure planogram compliance and optimal product visibility. Service multiple retail stores ensuring brand standards and visual merchandising guidelines are met. Execute product placement, inventory adjustments, and display updates to improve customer engagement. Collaborate with store management teams to maintain strong brand representation. Provide reporting and feedback to corporate merchandising teams regarding product performance. Maintain organized inventory and assist with restocking and product rotation. Macy’s

Provide administrative and clerical support for the jewelry department ensuring smooth daily operations, accurate inventory tracking, and excellent customer service. Process jewelry transactions, repairs, and special orders while maintaining detailed records. Manage documentation for high value merchandise and maintain inventory accuracy. Assist sales associates with customer service and product inquiries. Coordinate shipping, receiving, and vendor communications for jewelry items. Perform data entry, filing, and administrative tasks to support department operations.

• Customer Service & Client Support • Remote Communication & Telemarketing

• Retail Merchandising & Brand Coordination • Inventory Management & Reporting

• Administrative & Clerical Operations • Training & Team Leadership

• Data Entry & Documentation • Problem Resolution & Customer Retention

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Telemarketing Representative Various Campaigns

Assistant Store Manager 2022 to Present

Inventory Control Manager April 2021 to July 2022

Brand Experience Manager January 2018 to April 2020 Assistant Store Manager February 2011 to March 2020 Educational Assistant August 2004 to June 2011

Conduct outbound calls to prospective customers promoting products and services. Use prepared sales scripts to present offers, answer questions, and overcome objections. Maintain accurate customer records and call logs.

Build rapport with customers to generate leads and schedule appointments. Shopper's World Ltd.

Oversee daily store operations including inventory management, staff supervision, merchandising, and customer service.

Ensure store security, manage opening and closing procedures, and support sales performance. Michaels

Managed inventory monitoring, reporting, and stock optimization using inventory management systems and data analysis to maintain accurate stock levels and efficient supply flow. Transform

Educated customers on products, scheduled consultations, and trained staff on sales scripts and customer engagement strategies.

Walmart

Managed fresh department operations including staff supervision, inventory ordering, merchandising, and compliance with food safety standards.

NYC Board of Education

Supported teachers and students with learning or emotional disabilities by providing classroom assistance and individualized academic support.

EDUCATION

Associate Degree in Business (In Progress) – Globe Institute of Technology, New York REFERENCES

Available upon request.

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