Administrative Office Manager and Assistant
Resume:
Laura Mae Apeli
Current Location: Charlotte, NC
Job Related Summary:
5+ years of experience working as an Administrative Assistant and an Office Manager.
Experienced in handling documentation and paperwork, maintaining budget and records, assisting in the preparation of regularly scheduled reports, developing and maintaining a filing system.
Experienced in preparing schedules, assigning job assignments, resolving customer compliant, planning meetings, printing daily reports, auditing, preparing cash drawer and keeping the database updated.
Proficient in MS Office suite (Word, Outlook, PowerPoint and Excel) SharePoint
Experience Banking, Mortgage and Customer Service
Excellent communication and interpersonal skills and telephone etiquette.
Education:
Strayer University, 01/2022 - Present
Business Administration with Emphasis on Management
Normandale Community College Bloomington, MN 2003
Certificate in Business Administration/
Communications
Milwaukee Area Tech College Milwaukee, WI 09/93-12/95
Associates in Accounting
Professional Experience:
A-1 International Express Shipping Charlotte, NC 07/2018 – Present
Administrative Office Manager/ Operator
Responsible for packaging, verifying content for shipping, receiving packages, ordering supplies, leading and managing staff. Preparing schedules, assigning job assignments and scheduling container pick up and drop off.
Responsible for complete documentation and record keeping. Plan meetings and take detailed minutes.
Assist in the preparation of regularly scheduled reports.
Develop and maintain a filing system.
Update and maintain office policies and procedures.
Amazon Prime - 11/2024 – 01/2026
Seasonal Grocery Associate
Filling electronic grocery order and prepare it for delivery
AppleOne/DHEC - 8/2021 – 2022
Data Entry – Remote
Processing and inputtingo data for Covid Cases for South Carolina Department of Health Economics Control
Bayview 03/2021 - 5/2021
Customer Service Rep - Remote
Servicing customers inquires on their loans, reviewing terms and conditions of loan, responding to inquirers by email and telephone calls. Making outbound calls to follow up with customers. Handle loan documentation and paperwork.
Worked on SharePoint.
Walmart, Charlotte, NC 08/2016 - 01/2018
Customer Service/Clerk (Worked multiple jobs)
Accepting exchange and returns of merchandise, making refund of money to customers and ensuring that balance of cash is maintained. Activating phone cards and gift cards are also part of the duties of a Walmart customer service associate. Also handles all requests made for money orders. Maintain records, handle documents.
Roses Inc., Charlotte, NC 11/2015 - 07/2016
Administrative Assistant/ Office Manager (Worked multiple jobs)
Managing front end of store. Assisting cashier with cash drawer, approving returns, assigning daily responsibilities.
Managing cash vault.
Printing daily reports, auditing and preparing cash drawer, preparing and balancing daily deposit.
Danetco Charlotte, NC 07/2013 - 02/2018
Office Manager/Administrative (Worked multiple jobs)
Support operations by maintaining budget and records.
Managed office supplies and equipment.
Responsible for the efficient flow of the administrative office.
Take phone calls and schedule appointments.
Resolve customer compliant.
Plan meetings and take detailed minutes.
Assist in the preparation of regularly scheduled reports.
Develop and maintain a filing system.
Update and maintain office policies and procedures.
Accenture/ Zenta Charlotte, NC 10/2009 - 06/2013
Mortgage Loan Coordinator
Provided excellent customer service, while being proactively communicating with customers, banking center associate, Realtors, etc.
Ordered credit reports, appraisals, title commitments, IRS and W-2 transcripts, flood certifications, insurance, payoffs, verifications of rent, mortgage and income and surveys from the appropriate party. Worked on SharePoint.
Conducted verbal verifications of employment and changes mortgagee clauses on insurance for funding.
Assisted Loan Processors with follow-up calls on items ordered and that are still outstanding.
Assisted Loan Processors with Document File Management responsibilities.
Performed other duties as required.
Job Search, 6/2009 – 10/2009
Wells Fargo Bank Fort Mills, SC 03/2004 - 06/2009
(Worked multiple jobs)
Mortgage Loan Processor (04/06-06/09)
Originated loan applications.
Analyzed and record all incoming documents for compliance and loan eligibility.
Verified and validate supporting income, assets and liabilities.
Reviewed and verify credit reports.
Provided recommendation for loan approval or denial.
Mortgage Assistant (03/2004-04/2006)
Originated loan applications
Analyzed and record all incoming documents for compliance and loan eligibility.
Verified and validate supporting income, assets and liabilities.
Reviewed and verify credit reports.
Provided recommendation for loan approval or denial.
Wells Fargo Bank Minneapolis, MN, SC 02/1999 - 01/2008
(Worked multiple jobs)
Sales Associate (02/2001 - 01/2008)
Developing new clients and increasing deposits.
Coaching tellers on profiling accounts and identifying cross-selling opportunities.
Conducting outbound calls for financial review appointments and follow-ups.
Building effective business relationship with existing and new small businesses by uncovering and meeting their borrowing needs as well as increasing their cash flows with appropriate business products.
Referring to other line of business partners for additional business growth opportunities. Partners include, but are not limited to: financial advisor, mortgage, trust, wealth, business banking, treasury services and merchant services.
Lead Teller (02/1999 - 02/2001)
Maintained a cash drawer; balances and audits the cash drawer according to policy and schedule.
Supervised other bank tellers and their cash drawers.
Searched for the cause of an overage or shortage when a teller’s drawer does not balance correctly.
Motivated the other bank tellers to remain friendly and professional at all times
Trained new tellers in bank practice and procedure.
Provided access to the vault and safety deposit boxes.
Replenished and troubleshoots ATM machines.
Relayed information to bank officials; may create reports at the end of each shift for reference.
Other Qualifications:
Computer skills (Word, Excel, PowerPoint), Time Management/ Organizational Skills, Office Team, Customer Service Experience and Strong Leadership skills.
Contact this candidate