Customer Service Quality Analyst (CEM)

Daniel Gisore

+1-937-***-**** **************@*****.*** Dayt0n OH 45449.

Professional Summary

Call center Quality Analyst with More than 5 years of experience in Customer service support

Training Staff on customer products, strong communication skills with a track record of success.

Customer oriented and self-motivated.

Skills

T24 R20 Coach on CEM

T24 R20 Trainer on CEM

T24 R20 Tester on CEM

Financial Crime Mitigation Trained

Experience

Quality Analyst (Bank of Kigali) December2018 up to now.

Quality Analyst (iSon bpo Rwanda) December2016/ November 2018.

Customer Care Agent (iSon bpo Rwanda) December2015/ November 2016.

Education

Bachelor’s Degree (BIT) August 2011 up to March 2015

Ordinary Level and advanced general certificate(BIOCHIMIE) August 2011 up to March 2015

Reference

Reference Mr. BIGANIRO YVES IT Manager (078********)

I certify that Information contained in this curriculum vitae are true and complete.

September 4, 2024

GISORE DANIEL

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