Customer Service Representative - Court & Insurance

CD CHRISTINE

DEVIVO

About

Results-driven Customer Service Representative

leveraging 15+ years of proven skills in establishing strong rapport with clients & the general public.

Microsoft Office skilled and a collaborative team

player who is diligent about contributing to

achievement of group goals. Dependable, versatile

and skilled in all aspects of customer relationship management and satisfaction. A forward-thinking

professional with a keen understanding of resolving customer problems with efficiency and civility while having a proven history of increasing customer

satisfaction. Personable, dedicated and a solid team player with an upbeat, positive attitude. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships and cultivating partnerships in multiple business settings.

Experience

Collingswood Municipal Court

Violations Clerk I

Collingswood, NJ - September 2022- Present

Review & manage weekly court dockets,

ensuring efficient case processing and timely

resolutions

Respond to inquiries from the public, court

employees, attorneys and judges providing clear

and accurate information

Maintaining a high level of customer service by

addressing all requests promptly and

professionally and processing court payments

Customer Service Analyst American

Collectors Insurance

Cherry Hill, NJ - 10/2017 - 01/2022

Answered inbound customer calls and

responded to inquiries. Supported customer

service goals and enhanced relations through

positive communication. Responded to

customer questions about products and

services. De-escalated problematic customer

concerns, maintaining calm, friendly demeanor.

Listened to client concerns and asked questions

to better understand needs. Delivered fast, and

knowledgeable service for routine questions and

service complaints. Greeted customers upon

entrance and handled cash and credit

transactions

Legal Assistant KML Law Group

Westmont, NJ - 02/2016 - 09/2017

Mailed and arranged for delivery of legal

correspondence to clients, witnesses and court

officials. Managed office scheduling and kept

accurate notes on deadlines, motions and

multiple dates. Handled telephone calls,

Education

Haddon Township High School

Haddon Township, NJ – graduate: 1988

POMCA Principals of Court

Administration

Completed all required courses

Fully accredited program

Earned written certification

Proficient in AOC Mainframe, Emacs, PCSAM,

Page Center, E courts and ZOOM platforms

www.interestingsite.com 126 Ellis Street Haddonfield NJ ********@***.*** 786-***-**** Skills

Excellent communication skills

Attention to detail

Ability to collaborate effectively

meeting plans and conference organization

requirements

Maintained knowledge on case status by

reviewing relevant records and reporting back to

clients. Filed pleadings and paperwork with

court clerks & Sheriff’s departments to meet

strict deadlines. Provided administrative support

and conducted research to assist attorneys in

civil litigation preparation. Drafted legal

complaints, summons and interrogatories.

Redacted confidential information from legal

documents on case-by-case basis

Contact this candidate