Dental Practice Manager & Insurance Lead

Krystal Tucker

Oakboro, NC 980-***-**** ***********.***@*****.***

Professional Summary

Experienced healthcare administration professional with 12+ years of progressive leadership in dental practice management. Skilled in office operations, insurance coordination, team leadership, patient relations, scheduling, and revenue cycle management. Recognized for creating efficient workflows, improving patient experiences, and supporting practice growth through strong organizational and communication skills. Core Competencies

Office Management • Team Leadership • Insurance Verification • Claims Processing • Patient Scheduling • Treatment Plan Presentation • Accounts Receivable • Collections • Customer Service • Staff Training • Microsoft Office • Administrative Operations • Communication • Problem Solving Professional Experience

Premier Dental Office Manager Albemarle, NC 2023–2026

• Directed daily operations of a busy dental practice.

• Supervised front-office staff and coordinated scheduling activities.

• Managed patient accounts, collections, and financial arrangements.

• Assisted with employee onboarding, training, and performance management.

• Maintained compliance with office policies and healthcare regulations. Premier Dental Insurance Coordinator Albemarle, NC 2014–2023

• Verified insurance benefits and processed claims accurately and efficiently.

• Worked directly with insurance carriers to resolve claim issues and appeals.

• Educated patients regarding coverage, treatment costs, and payment options.

• Maintained accurate patient records and documentation.

• Supported treatment planning and front-office operations. Tailgators Sports Grill Waitress Locust, NC 2009–2012

• Delivered outstanding customer service in a fast-paced hospitality environment.

• Managed cash handling and payment transactions.

• Built strong multitasking, communication, and conflict-resolution skills. Education

West Stanly High School — High School Diploma (2010) American Red Cross, North Carolina — Certifications & Training

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