Administrative Support Specialist

SHELLEY SWANSON

Administration

*** ********* ****, ******, **, United States

612-***-**** *******.*********@*****.***

PROFESSIONAL SUMMARY

Administrative and customer-service professional with 6+ years supporting educators, families, and students. Skilled in organization, communication, and problem-solving; experienced handling sensitive information, coordinating schedules, resolving issues with empathy, and maintaining accurate documentation in fast-paced environments. Holds a B.S. in Human Services Administration.

SKILLS

Attention to detail

Organization

Communication

Problem Solving

Time Management

EMPLOYMENT HISTORY

Teacher Assistant, Delano Community Ed. Oct 2021 — Jul 2026 Delano, MN

Collaborated with lead teachers to implement and adapt lesson plans for diverse learners; prepared instructional materials, classroom displays, and hands-on demonstrations. Monitored and documented student performance, maintained progress records, and used observations to support targeted interventions. Led classroom independently during teacher absences, managed behavior, and maintained a positive, structured learning environment. Provided small-group and one-on-one support to reinforce concepts and increase student engagement and mastery of learning objectives.

Long Term Sub Paraprofessional, Teachers on Call Dec 2017 — Mar 2019 Hopkins, MN

Supported Pre-K special education students with targeted activities to develop fine and gross motor skills and promote independence. Maintained student engagement and focus during group instruction, reinforced learning through guided practice, and assisted lead teachers with lesson activities and classroom management. Provided individualized attention and consistent routines to support developmental and behavioral goals. Volunteer, Delano Public Schools Sept 2011 — Feb 2019 Delano, MN

Assisted teachers with classroom activities including art projects, administering and grading assessments and organizing holiday events.

HR Assistant, GoldenCare USA Jun 2008 — Sept 2011

Plymouth, MN

Prepared and revised employee information charts and Excel reports to support HR record-keeping and reporting. Entered 401(k) reports and assisted with benefits administration and performance review reports. Screened resumes, conducted phone interviews, and performed data entry. Coordinated company events and maintained organized HR files while supporting confidential personnel matters. EDUCATION

Metropolitan State University

B.S. in Human Services Administration Saint Paul

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