Testing & Configuration Management Specialist
Resume:
JoAnn Panzer
Port Deposit, Maryland 21904
*********@************.***
SECRET CLEARANCE
Objectives
To obtain a position in which I can utilize my experience to support customer's supporting military and non-military equipment through the testing processes.
Education
Masters Degree – Ashford University – Organizational Management
Bachelors Degree – Ashford University – Organizational Management
Certificate – Harford Community College – Program Management
State of Maryland Certification – Medical Assistant
Experience
Caelum Research Corporation Aberdeen Proving Ground 07/10/2025 - Present
Data Collector II
•Observed and recorded data during all testing processes
•Produced detailed Test Incident Reports (TIR)
•Reviewed and performed Quality Assurance checks on TIRs prior to submission
•Produced word documents, Excel spreadsheets, and Power Point presentations when needed
•Worked on Armored Multi-Purpose – Vehicle (AMP-V)
•Worked on the Water Bison water trailer test
•Used programs such as ATOM, Vision Digital Library, PeopleSoft, and E-Time through CostPoint.
Unemployed: 04/09/2025 – 07/09/2025
Part of a Reduction in Forces with the Government positions.
Broadleaf/ASRC - 01/24/2023 – 04/09/2025
Configuration Management Specialist
•Provides outstanding and efficient support for C3T Mission Command under SEC.
•Ensure warfighters have necessary GEO-spatial data for their requested software.
•Supports senior staff as required and ensures customer requirements and project milestones are met.
•Installs, configures, troubleshoots, and maintains customer hardware and software.
•Diagnose and resolves problems in response to customer reported incidents.
•Participates in CCB and weekly CM meetings to understand what changes are being integrated for future JBC-P IAVA releases.
•Updates JBC-P 1.6.0.7 virtual machine with most recent IAVA release using VMware.
•Coordinates with subject matter experts to ensure hard drives of Safety Certified vehicles, such as Abrams, Bradley, and JLTV are correctly imaged to the certified baseline.
•Routinely submits final media to SCRO and RDIT for software cataloging and distribution.
•Collaborates with system administrators, software developers, test engineers and cyber security teams to prepare quarterly IAVA's for JBC-P/JCR, and MMC software for distribution.
•Manage and prioritize multiple, diverse projects simultaneously.
•Leverages Red Hat Linux to properly and efficiently configure JBC-P software to required specifications.
•Manages accounts, network rights, group policy, service accounts and access to systems using active directory.
•Applies CM workflows and processes using JIRA and Confluence to complete monthly and quarterly software releases.
•Perform hands-on integration and testing of software with target hardware in the loop and for interfacing with various disciplines including system engineering, software engineering, and configuration management staff and groups.
•Provides customer support including software release information, troubleshooting and configuration of software.
•Monitors and manages hard drive and software requests from the warfighter to ensure accuracy and quick processing times.
LSI/KeyW/Jacobs Technology 4692 Millennium Drive Suite 307, Belcamp, MD (won contract 7/19) Engility/SAIC 210 Research Blvd, Aberdeen, MD.
SATCOM Software Test Engineer and Technical Writer-12/04/2017-01/24/2023
•Implement Installation of Satellite Communications (SATCOM) software
•Validate and test Post Production Software (PPSS) software updates and Cybersecurity Vulnerability patching
•Create all relevant correspondence and reporting and maintain all documentation versioning on SharePoint Repository
•Support testing at Joint Satellite Communications (JSEC) Engineering Center
•Write test procedures for inclusion into the Software Test Description (STD)
•Perform Regression testing
•Perform Integration/Dry Run testing
•Perform Preliminary Qualification Testing (PQT) and Formal Qualification Testing (FQT)
•Performed testing on the following systems:
•AN/GSC 52 Modernization ProgramWideband Satellite Communications Operational Management System
•Satellite Communications Set Advanced Interface United States Army Multiplexer Integration and Digital Communications Satellite
•Global Terrestrial Critical Control Circuit System Replacement Satellite Configuration Control Element
•Ka-Band Satellite Transmit and Receive Systems Replacement Frequency Modulated Orderwire
•Produce the Software Test Report (STR)
•Reviewed and edited document for Quality Assurance
•Create project SharePoint document repository
•Generate Document Controller and maintain
•Review and update documents for formatting, grammar, tense, and style
•Follow process through JIRA
Caelum Research Corporation Aberdeen Proving Ground Data Collector 01/26/2006 - 12/04/2017
•Observed and recorded data during all testing processes
•Produced detailed Test Incident Reports (TIR)
•Produced word documents, Excel spreadsheets, and Power Point presentations when needed
•Worked on Warfighter Information Network-Tactical (WIN-T); Joint light Tactical
(JLTV); NET Warrior Systems, and the National Oceanic and Atmospheric Administration (NOAA) testing systems
•Worked with SINGARS during WIN-T and JLTV testing for standalone and on the move testing
•Tested SINGARS during JLTV during on the move testing
•Lead Data Collector during WIN-T testing overseeing day-to-day activities of 15 data collectors
•Used programs such as ODIN, Vision Digital Library, PeopleSoft, and E-Time through Jamis
Skills
I possess strong organizational skills and work efficiently in a group setting or on my own.
•Ability to type 75-80 wpm
•Proof-read and edit documents
•Use of computer technology (Windows, Excel, SharePoint, Jira, PowerPoint)
•Able to organize and multi-task effectively
•Former training as a Medical Assistant
I am adept at coordinating testing efforts and managing large teams to achieve our objectives. My background in both technical and medical fields has equipped me with a unique skill set that is both versatile and highly applicable across multiple domains.
To Whom It May Concern:
I would like to recommend Ms. JoAnn Panzer as a candidate for a position with your organization. I have known JoAnn for many years and know she would be a great asset to company.
JoAnn did a terrific job in her position and was an asset to our organization. She has excellent written and verbal communication skills, is extremely organized, can work independently, and is able to effectively multi-task to ensure that all projects are completed in a timely manner.
JoAnn is always willing to offer her assistance and has an excellent rapport with her co-workers and the customer. This will be particularly valuable for your company, and I wholeheartedly recommend her for any endeavor she chooses to pursue.
I have always been consistently impressed with JoAnn 's professional attitude and productivity during the time that I have worked with her.
JoAnn is both very bright and highly motivated. I am confident that she will devote herself to a position with your organization with a high-degree of diligence. She is a quick learner and has shown the ability to digest large volumes of information as well as demonstrate the ability to articulate information and ideas in both the verbal and written forms. JoAnn aJso demonstrates critical skills that would make her an excellent employee at your company. Always willing to lend a hand to anyone who asks, she is quite the multi-tasker and has a wonderful rapport with all of her co-workers.
I recommend JoAnn without reservation. I am confident that she will establish productive relationships with your staff and constituents.
Please note that JoAnn left our company through no fault of her own. Mandatory Government budget cuts caused a reduction in force and unfortunately, JoAnn's position was on the chopping block.
Please let me know if you have need for additional information about this outstanding woman. Sincerely,
PATRICIA A. FLYNN
Senior Operations Manager I ASRC Federal I Contractor Cell: 732-***-****
Work: 520-***-****
patricia .*.*******.***@****.*** ******@***********.***
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