Customer Service Dispatch Coordination Operations Support

NAVNEET KAUR

Brampton, ON 604-***-**** ***************@*****.***

CUSTOMER SERVICE DISPATCH COORDINATION OPERATIONS SUPPORT Customer-focused operations professional with 7+ years of experience in customer service, dispatch coordination, scheduling, logistics support, and administrative operations. Recently relocated from Vancouver, BC to Brampton, ON and bringing proven ability to manage high-volume customer inquiries, handle escalations, coordinate schedules and workflows, maintain accurate CRM and operational records, and support day-to-day business functions in fast-paced environments. Skilled in customer communication, issue resolution, documentation, Microsoft Office, and cross-functional coordination. CORE COMPETENCIES

• Customer Service & Client Support

• Dispatch Coordination & Scheduling

• CRM & Database Management

• Escalation Handling & Issue Resolution

• Logistics Coordination & Shipment Tracking

• Phone, Email & Chat Communication

• Order Processing & Status Updates

• Administrative Coordination

• Data Entry & Record Keeping

• Reporting & Documentation

• Microsoft Office Suite & Google Workspace

• Cross-Functional Team Support

PROFESSIONAL EXPERIENCE

VIRTUAL CUSTOMER SUPPORT & DISPATCH COORDINATOR

Mannan Trucking 2025 – Present

• Manage customer and driver communication through phone, email, and internal systems.

• Coordinate dispatch schedules, delivery updates, and daily operational workflows.

• Maintain accurate CRM records, operational reports, and digital documentation.

• Track service requests and escalate issues to ensure timely resolution.

• Support administrative coordination between dispatch and customer service teams. CUSTOMER SERVICE LEAD

Texcan Surrey, BC 2022 – 2025

• Led daily customer service operations supporting 50–100 customer interactions per day.

• Resolved escalated customer concerns while maintaining strong service standards and satisfaction.

• Trained new employees on CRM systems, customer service procedures, and documentation practices.

• Managed customer accounts, order updates, and records with a high degree of accuracy.

• Coordinated with customers, vendors, and internal teams to support timely issue resolution and follow-up.

• Balanced multiple priorities in a fast-paced environment while meeting service expectations. OPERATIONS & ADMINISTRATIVE COORDINATOR

Cactus Club Cafe Head Office 2020 – 2022

• Supported scheduling, reporting, onboarding, and administrative coordination across departments.

• Maintained operational databases and ensured accuracy of records and documentation.

• Assisted with internal communications and cross-functional workflow support.

• Helped improve efficiency through organized record keeping and process coordination. ORDER FULFILLMENT & ADMINISTRATIVE SUPPORT CLERK

BC Liquor Distribution Branch 2018 – 2020

• Processed orders and completed high-volume data entry with strong attention to detail.

• Maintained inventory records, shipment documentation, and operational files.

• Coordinated with logistics teams to support order fulfillment and shipment tracking.

• Ensured accuracy, compliance, and timely follow-up on order-related issues. EDUCATION

Associate Degree – General Studies

Columbia College, Vancouver, BC 2020

CERTIFICATIONS

• Customer Service Excellence – Coursera

• Advanced Microsoft Excel – Skillshare

• Sales & Negotiation – LinkedIn Learning

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