Andrea Caison Hayes
Gardendale, AL 35071
******.******@************.***
Objective: To obtain a position that will allow me to utilize my track record
of excellence, with a progressive entity that recognizes performance
Education: Master of Business Administration
Strayer University, Birmingham, AL
Bachelor of Science in Accounting
Miles College, Fairfield, AL
Associate of Applied Science Degree in Secretarial Science
Jefferson State Community College, Pinson, AL
Experience: City of Birmingham Mayor’s Office- November 2013 to Present
Senior Auditor in Internal Audit Division (Full-Time)
Gathers, evaluates and analyzes business operations to determine reliability of financial and operational information
Evaluates and audits lease agreements and contracts for compliance and provides recommendations for enhancements
Reviews internal control structure for compliance with policies, procedures, plans, and regulations
Conducts difficult investigative programs and audits as the lead auditor
Conducts audits of financial and operation records
Reviews audit reports prepared by auditors, completes audit reports for complex audits, and prepares periodic special reports
Create various reports in New World Accounting system
Organizes and plans work for conducting audits
Assists in the development and/or modification of computer programs to improve efficiency and effectiveness of audit functions
Creates Audit programs and determines extent of testing periods and documentation
Completes audit reports and maintains audit time reports
Gathers evidential matter to support audit findings and schedules appointments
Creates various audit reports using IDEA auditing software
Jefferson County Tax Assessor-October 1998 to November 2013
Personal Property Appraiser (Full-Time)
Conducted physical inspections of businesses
Performed desk audits of Ad Valorem tax accounts
Examined companies’ financials in accordance with Generally Accepted Accounting Principles (GAAP)
Observed, researched, valued, and depreciated assets
Viewed and analyzed financial statements to gather evidence of equipment owned
Keyed values in Excel by creating worksheets to generate ad-valorem tax bills
Generated letters in Microsoft Word and Windows XP to send to taxpayers, tax agents, lawyers, and accountants
Resolved Business Personal Property’s assessment protests
Corresponded with taxpayers, tax agents, lawyers, and accountants via fax, email, and telephone
Interpreted and explain tax laws of the State of Alabama regarding Ad Valorem taxes
Supervised and trained Personal Property Appraisers and support staff
Worked with software experts to customize software for department
Saints Vincent’s Hospital-July 2012 to November 2013
Patient Access Representative
Greeted patients and visitors, responded to questions/concerns, and directed them to appropriate locations in the hospital
Provided on-going communication with clinical staff regarding patient status
Collected and entered all necessary demographic, clinical, billing and insurance information from patients or responsible parties
Explained processes and forms to patients prior to securing signatures and ensured that all documents were properly signed and witnessed as required
Determined and accepted required payments, including co-pays and deductibles
Doubletree Hotel-January January 2012 to July 2012
Night Auditor (Part-Time/night shift)
Balanced front desk clerks’ cash drawers and checked their daily work
Posted all sales transactions to generate flash report that created the financial statements
Performed night audit of all transactions of hotel
Entered all transactions into the hotel’s accounting system that generated all reports and financials using the matching principle of Generally Accepted Accounting Principles (GAAP)
Printed and emailed to the hotel’s executives the Flash Report, Night Audit Report and Financial Statements
Checked guests in and out of hotel and provide customer service
Posted sales of gift shop items
Reconciled cash drawer
Miles College-January 2010 to April 2010
Voluntary Income Tax Assistance (VITA) Site Manager
Supervised students who prepared personal income tax returns using Internal Revenue Service’s software
Inspected, corrected, and prepared personal income tax returns using Internal Revenue Service’s software
Advised clients on filing status and federal law regarding personal income tax
Jefferson County Department of Health-March 1993-October 1998
Medical Record Clerk (Full-Time)
Interviewed patients and created medical records
Maintained and filed patients’ medical records
Filed lab reports, progress notes, and correspondence in patients’ medical records
Initiated records for new patients and created computer index
Responded to requests for medical records and delivered them to various departments
Processed letters and reports and answered telephone calls
Retrieved and scheduled patients’ appointments
Made photocopies of medical records and looked them up on microfiche
Relieved cashier and keyed accounts into the billing system
Entered patients’ telephone numbers into system for appointment reminders
Accomplishments: President’s list fall and spring of 2009, 2010, and 2011
2011’s recipient of scholarships from the Alabama Society of Public Accountants (ASCPA) and International Association of Administrative Professionals (IAAP)