Customer Service & Front Desk Professional
Resume:
Michiyah Simmons
Deerfield Beach, FL
*********@******.***
Employment history
Customer Service
Representative,
Maximus, Nov 2023 -
Present
REMOTE
Receptionist,
Courtyard By Marriott,
Oct 2020 - Nov 2023
Lead Cashier, CVS, Dec
2018 - Oct 2020
Skills
Problem Solving Data Entry Financial Ratios Cash Flow Projects Project Management Attention to Detail Client Relations Problem Solving Technical Support Workflow Optimization Strategic Planning Event Coordination Education
Blanche Ely High School
High School Diploma
Florida Atlantic University, Jun 2022 - May 2026
Bachelor's In Business Administration
Managed incoming marketplace calls to resolve plan and enrollment issues with timely outcomes.
Advised clients on healthcare plan selection based on individual circumstances, improving plan fit and retention.
Maintained active account management for new and existing consumers to ensure continuity of service.
Resolved customer complaints promptly, producing measurable improvements in satisfaction metrics.
Managed front desk operations, handling guest check-ins and reservations with accuracy and speed.
Resolved guest issues and complaints, achieving measurable improvements in satisfaction scores.
Coordinated daily communication between departments to ensure timely room readiness and service delivery.
Processed billing and payments while maintaining strict accuracy and compliance with hotel policies.
Led daily register operations and reconciled cash drawers to maintain accurate store cash flow.
Trained and mentored new cashiers to improve transaction accuracy and speed.
Resolved customer issues at point of sale to maintain high satisfaction and repeat business.
Coordinated shift schedules and task assignments to ensure consistent floor coverage and efficiency.
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