Experienced Residential Sales & Retention Specialist
Resume:
Leteice Harper
Grand Rapids, MI
*************@*****.***
LinkedIn Profile
Twitter/Blog/Portfolio
Efficient and effective sales representative with over 10years experience in residential sales and customer retention. Successfully meeting employee incentive programs and targeted goals.
SKILLS
Active listener
Persuasive Techniques
Exceptional Customer Service
Product promotion
Relationship building
Product and Service Sales
Communication
Positivity
Business Outbound Telemarketer 2021-present
Spectrum San Antonio, TX
Effectively sell products and services
Ability to interpret the needs of prospects
Achieve monthly sales quota
Meet sales target
Retention Specialist 2015-2021
Charter Communications/ Spectrum -Grand Rapids, MI
Implemented employee incentive programs to promote positive work culture and increase retention.
Active listener for problem solving
Effectively generate sales
Inside Sales Representative 2006-2015
Charter Communications/ Spectrum -Grand Rapids, MI
Showcased product features to customers and discussed technical details to overcome objections lock in sales
Focused on customer service/selling products in communication and entertainment technology
Fielded inquiries while promoting products and services
Key Achievement: 2007 Sales Champion Top 75 enterprise wide
Lead/Assistant Manager 2003-2006
Budget Rent A Car & Sales -Grand Rapids, MI
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Oversaw inventory and fleet maintenance
Car Sales Agent 1999-2003
Budget Rent A Car & Sales -Grand Rapids, MI
Handled administrative aspects of sales by completing customer service contracts and warranties and accepting and processing payments
Provide positive customer service within company policy & procedures
Promoted and sold product/services to generate sales
Resolved customer issues with positive communication
Education
Courses in Business Marketing
Central State University- Wilberforce,
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