Hospitality Manager & Bartender
Resume:
ALYSSA
MARSHBURN
***************@*****.***
Sneads Ferry, NC 28460
Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs. PROFESSIONAL SUMMARY
SKILLS
• Customer service expertise
• Complaint resolution
• Payment processing
• Effective communication
• Complex Problem-solving
• Collaborative teamwork
• Service-oriented mindset
• Reliable and responsible
• Team training and development
• New hire training
• Performance improvement
Inventory control and record
keeping
•
Craven Community College
New Bern, NC • 05/2024
Associates in Science: Physical
Therapist Assistant
East Carolina University
Greenville, NC • 12/2020
Bachelor's: Exercise Science
EDUCATION
• Honor Roll
Folds of Honor Scholarship
Recipient
•
Honoree of National Honor
Society of Leadership and
Success
•
Coastal Wings and Spirits Co. - Manager/Head Bartender Sneads Ferry, NC • 10/2024 - Current
Buck Wild Tavern - Bartender
Winterville, NC • 02/2024 - 07/2024
Quarters Bar and Grill - Bartender/server
Greenville, NC • 02/2024 - 06/2024
Coco's Sports Bar - Bartender
Greenville, NC • 08/2022 - 02/2024
WORK HISTORY
• Keyholder
Led team in achieving operational excellence through process improvements and effective resource management.
•
Coordinated cross-functional initiatives that aligned operations with overall business objectives and growth strategies.
•
Enhanced customer satisfaction scores by improving service protocols and addressing feedback promptly.
•
Supervised daily bar operations, ensuring high standards of service and customer satisfaction.
•
Crafted and served a diverse range of cocktails and beverages efficiently.
•
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
•
Managed bar operations to ensure efficient service and customer satisfaction.
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Upsold menu items to customers, driving up per sale revenues and maximizing profits.
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Collaborated with kitchen staff to synchronize food and drink orders efficiently.
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Trained new bartenders on techniques, menu items, and customer service expectations.
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Monitored inventory levels, placing orders for supplies to maintain optimal stock levels.
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Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
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Sandhills Community College
Pinehurst, NC • 05/2017
Associate of Science
Basic Life Support, October 2023
CERTIFICATIONS
AJ McMurphy's Irish Pub - Server
Greenville, NC • 12/2020 - 08/2022
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
•
• Served food and beverages to customers.
Handled cash transactions accurately, contributing to balanced daily financial reports.
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Assisted in training new hires, providing guidance on restaurant standards and best practices.
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EXPERIENCE
• Serving: 9 years
• Bartending: 6 years
• Customer Service: 11 years
• Cash Handling:11 years
• Management: 3 years
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