Enterprise Delivery & Agile Transformation Leader

Mikaelah Williams

904-***-**** • ****************@*****.*** • Jacksonville, FL • Public Trust Clearance Summary

Enterprise Transformation and Delivery Leader with 8+ years of experience driving large-scale operational, technology, and business transformation initiatives across healthcare, public sector, and enterprise environments. Proven track record leading cross-functional programs spanning Agile delivery, PMO governance, operational optimization, stakeholder alignment, and enterprise execution. Experienced partnering with executive leadership, product, engineering, operations, and business teams to translate strategic priorities into measurable outcomes. Skilled in portfolio delivery management, roadmap execution, delivery governance, process improvement, Agile transformation, organizational change management, and executive-level reporting. Recognized for building structure in complex environments, improving delivery predictability, reducing operational friction, and driving alignment across matrixed organizations.

Strong expertise in:

• Enterprise Delivery Leadership

• Agile & Transformation Execution

• Agile Maturity Assessment

• Agile Coaching

• Dependency Management

• Operational Process Improvement

• Portfolio Governance & PMO Leadership

• Executive Communication & C-Suite Reporting

• Cross-Functional Program Management

• Data-Driven Delivery Metrics & Forecasting

• PI Planning

• AI-Enabled Workflow Optimization

• Stakeholder Alignment & Change Leadership

Work Experience

Agile Transformation Manager / Enterprise Delivery Lead April 2024 – September 2025 Centers For Disease Control and Prevention (CDC), REMOTE Led enterprise delivery and operational transformation initiatives supporting large-scale public health modernization programs and cross-functional technology delivery efforts. Key Contributions

• Directed Agile delivery execution across multiple cross-functional teams supporting enterprise modernization initiatives.

• Facilitated portfolio-level planning, roadmap alignment, sprint governance, and executive delivery reporting.

• Built stakeholder visibility frameworks using Smartsheet and Jira dashboards to improve transparency, accountability, and delivery forecasting.

• Partnered with business, technical, and operational leaders to identify delivery risks, dependencies, and process improvement opportunities.

• Developed executive-ready PowerPoint presentations and strategic reporting materials for leadership reviews and governance meetings.

• Supported Agile transformation efforts by coaching teams on delivery standards, backlog management, sprint execution, and continuous improvement practices.

• Improved operational coordination across distributed teams by implementing standardized workflows, communication cadences, and reporting structures.

• Utilized delivery metrics including velocity, cycle time, throughput, burndown trends, and release predictability to support data-driven decision-making.

• Facilitated alignment between business priorities, technical delivery teams, and strategic roadmaps across distributed stakeholder groups.

• Managed cross-functional dependencies involving application development, infrastructure, data integration, and operational teams.

Business Impact

• Increased delivery visibility and stakeholder alignment across multiple enterprise initiatives.

• Improved execution consistency and operational efficiency through standardized Agile governance practices.

• Reduced delivery bottlenecks by proactively identifying risks and coordinating cross-functional dependency management.

Senior Scrum Master / Delivery Lead February 2022 – May 2023 United Healthcare, REMOTE

Managed enterprise healthcare delivery initiatives focused on operational efficiency, claims workflow optimization, and cross-functional Agile execution within complex healthcare environments. Key Contributions

• Led Agile delivery execution for enterprise healthcare initiatives spanning operations, technology, and business stakeholders.

• Coordinated delivery activities across product owners, engineering teams, QA, operations, and leadership stakeholders.

• Managed sprint execution, backlog prioritization, release planning, and delivery forecasting across multiple concurrent initiatives.

• Built executive dashboards and KPI reporting using Excel, Power BI, and Jira to provide visibility into delivery performance and operational health.

• Facilitated stakeholder alignment sessions to drive decision-making, scope prioritization, and risk mitigation.

• Supported enterprise process improvement initiatives by analyzing workflow inefficiencies and implementing optimized delivery practices.

• Maintained RAID logs, milestone tracking, dependency management, and governance reporting to support leadership decision-making.

• Contributed to Agile maturity improvements through coaching, facilitation, and delivery optimization strategies.

Business Impact

• Improved cross-functional coordination and delivery predictability across enterprise healthcare programs.

• Enhanced leadership visibility into delivery health, operational risks, and execution performance.

• Supported operational efficiency initiatives through process standardization and delivery governance improvements.

Scrum Master / Agile Delivery Lead January 2021 – February 2022 FLORIDA BLUE, JACKSONVILLE, FL

Supported enterprise healthcare transformation initiatives by leading Agile delivery operations, stakeholder communication, and operational process improvement efforts within a large-scale payer environment focused on member experience, operational efficiency, and enterprise modernization. Key Contributions

• Led Agile delivery execution across enterprise healthcare technology initiatives supporting operational transformation and customer experience improvement objectives.

• Facilitated Agile ceremonies including sprint planning, backlog refinement, standups, retrospectives, release planning, and executive delivery reviews across multiple cross-functional teams.

• Partnered with Product Owners, engineering teams, business leaders, and operational stakeholders to align delivery priorities with enterprise strategic goals and roadmap commitments.

• Managed delivery governance activities including RAID management, dependency tracking, KPI reporting, sprint health analysis, and operational risk mitigation.

• Developed onboarding documentation, workflow standards, and operational reporting tools using Excel, SharePoint, and Agile delivery platforms to improve delivery consistency and operational readiness.

• Created executive PowerPoint presentations highlighting sprint progress, release readiness, delivery metrics, operational risks, dependencies, resource capacity, and strategic milestones for leadership stakeholders.

• Facilitated communication between technical teams, leadership stakeholders, and operational business units to improve decision-making, delivery transparency, and cross-functional alignment.

• Supported enterprise delivery governance by maintaining sprint metrics, burndown reporting, velocity tracking, workflow health dashboards, and executive status reporting.

• Assisted teams in strengthening Agile adoption, delivery accountability, workflow optimization, and sprint execution consistency across enterprise programs.

• Removed systemic delivery impediments and improved workflow coordination, contributing to a 10% improvement in delivery timelines across large-scale technology initiatives.

• Led operational process improvement initiatives that reduced waste and improved delivery efficiency, contributing to a 13% reduction in operational expenses through disciplined planning and execution oversight.

• Coached Agile teams and stakeholders on collaboration models, delivery best practices, accountability frameworks, and continuous improvement methodologies. Business Impact

• Improved enterprise delivery visibility and stakeholder engagement through structured governance reporting and executive-level storytelling.

• Strengthened communication between technical, operational, and business teams, improving alignment across strategic initiatives.

• Increased sprint execution consistency and delivery predictability through standardized Agile practices and operational governance.

• Enhanced onboarding efficiency and operational readiness through creation of scalable documentation and workflow standards.

• Supported enterprise transformation objectives by improving delivery transparency, reducing operational inefficiencies, and reinforcing accountability across cross-functional teams. Project Manager / Scrum Master October 2018 – January 2021 FLORIDA BLUE – FEDERAL EMPLOYEE PROGRAM (FEP), JACKSONVILLE, FL Supported enterprise healthcare modernization and operational transformation initiatives by managing Agile delivery execution, stakeholder governance, and SDLC coordination across highly regulated healthcare environments.

Key Contributions

• Managed delivery operations for enterprise healthcare systems modernization initiatives supporting Federal Employee Program (FEP) operational objectives and digital transformation efforts.

• Led cross-functional Agile teams through full SDLC execution, coordinating delivery activities across engineering, QA, product, operations, and business stakeholders.

• Directed sprint execution, backlog prioritization, release planning, and dependency management while ensuring alignment with enterprise roadmap commitments and regulatory requirements.

• Collaborated with senior stakeholders to align operational priorities, delivery milestones, and strategic business outcomes across complex healthcare technology initiatives.

• Built executive-level PowerPoint presentations and portfolio reporting decks summarizing sprint progress, release health, operational risks, resource forecasting, and transformation milestones.

• Utilized Agile metrics including velocity, burndown charts, throughput, and cycle time analysis to improve delivery predictability and operational transparency.

• Implemented visual workflow management practices and Agile reporting frameworks that improved sprint velocity by 12% and reduced cycle time by 20%.

• Developed Excel-based operational dashboards, delivery tracking reports, RAID logs, and forecasting tools to support governance, executive communication, and portfolio visibility.

• Facilitated stakeholder alignment meetings, sprint reviews, governance sessions, and operational planning discussions to maintain momentum across enterprise initiatives.

• Supported Agile transformation efforts by strengthening team collaboration, delivery accountability, and operational discipline within a matrixed enterprise environment. Business Impact

• Improved enterprise delivery execution through stronger governance, operational tracking, and crossfunctional coordination.

• Increased sprint transparency and executive visibility using structured reporting, Agile metrics, and strategic communication practices.

• Enhanced operational efficiency and delivery predictability through workflow optimization and standardized Agile execution frameworks.

• Strengthened collaboration between technical teams, business stakeholders, and operational leadership across enterprise healthcare transformation programs.

• Contributed to enterprise modernization initiatives by improving delivery maturity, governance consistency, and roadmap alignment.

Education

Bachelor of Science in Information Technology

Full Sail University, Winter Park, FL

Additional Skills

Agile & Project Management: Scrum, Project Management, Agile Transformation, SDLC, Scaled Agile Frameworks (SAFe), Backlog Management, Sprint Planning, Ceremony Facilitation Execution & Operations: Enterprise Delivery, Resource Allocation, Budgeting, Forecasting, Workflow Optimization, Agile Metrics, KPI Analysis, Impediment Removal Tools & Platforms: CA Rally, Confluence, Jira, Scrum Boards, Visual Management Tools, ServiceNow, ERP Leadership & Soft Skills: Stakeholder Management, Staff Coaching and Mentoring, Executive Advisement, Change Management, Cross-functional Leadership Certifications

• Certified Scrum Master (CSM) – Scrum Alliance

• Agile MBA – The Job Hackers

• Oracle – Cloud Infrastructure AI Foundations

• Google Data Analytics Certificate

• PMP – In Progress

Projects: All projects are based in the healthcare sector Centers for Disease and Control Prevention: I was involved in managing and coaching a development team responsible for building and maintaining ReportStream’s Universal Pipeline. This is a national data infrastructure that supports real-time public health surveillance by collecting and routing test results from diverse sources to the proper state and local health departments.

• This project was based on providing a free, secure, and scalable data transfer platform that public health entities and healthcare organizations can rely on to meet disease reporting mandates and improve epidemic readiness.

• Responded to evolving public health priorities by implementing agile feedback loops, refining workflows and platform features in collaboration with over 20 state and local jurisdictions.

• Fostered a collaborative, cross-functional team environment, aligning development, infrastructure, and public health stakeholders to ensure data quality, system reliability, and ease of use for nontraditional testing sites such as schools, pharmacies, and mobile units.

• Emphasized the importance of user-centric design and public health impact, ensuring the platform addressed the real-world needs of frontline workers, saving hundreds of thousands of hours in manual data entry and improving the accuracy of health data submissions via HL7/FHIR. United HealthCare: I was involved in leading a development team in updating and supporting the change of memberbased website.

• This project was based on supporting the member website to evolve in being user friendly and implemented a new security feature on the member website, focusing on making it easier for members to utilize while maintaining a high level of protection. (Kidney and Cancer Care programs)

• I managed a team to support the data migration within the member website to be able to allow members to keep the same profiles.

• Acted as a servant leader, removing impediments, and facilitating discussions to drive continuous improvement.

• Implemented metrics tracking and reporting mechanisms to monitor project progress and team performance, providing transparency to stakeholders.

• Ensured that the development team adhered to quality standards and practices, promoting the delivery of a reliable and user-friendly member website.

• Collaborated with the team to prioritize updates and changes that aimed to enhance the userfriendliness of the member website.

Florida Blue: I lead the development and engineering team to implement customer and representative changes within the member website to be able to support EHR. (Member Impersonation Feature)

• This project was based on supporting the Member Care Team and the customer due to navigation issues in the member website system. The member would verify themselves when they called in through the Voice Operations System. This would automatically be giving the Care Team access to the member website to mimic the same screen as the member.

• The system was designed to help guide the member in becoming self-sufficient within the member website portal from viewing EOBs, authorization, claims, send messages and/or submit selected information, and so much more.

• Responded to changing project requirements and priorities by adapting the team's approach, emphasizing flexibility and responsiveness.

• Emphasized the importance of features that directly impact the member and aligning the team's efforts with customer needs.

• Fostered a collaborative and cross-functional team culture to enhance communication and efficiency. Florida Blue (FEP): I was involved in leading the development of a new Electronic Health Record (EHR) system. The project was to design and implement features that improved patient care and physician productivity.

• This project was based to support the exchange of critical administrative and clinical information throughout the patient journey such as medically necessary, appeals and reconsiderations, authorization, and medical review. The provider website was focused on solving communication challenges, create more transparent exchange of information among health plans and providers.

• This provider system was designed to support big data and communicate with in the system directly to the provider.

• I managed a small team to support the data migration within the provider system to be able to run automations within multiple claim systems.

• I was tasked with facilitating collaboration between IT and healthcare stakeholders to understand and prioritize features that enhance patient care and physician productivity.

• I worked closely with the development team to ensure a continuous and incremental delivery of features, allowing for quick feedback and adaptation.

• Responded to changing project requirements and priorities by adapting the team's approach, emphasizing flexibility and responsiveness.

• Maintained transparent and open communication channels within the team and with stakeholders, fostering shared understanding of project goals and progress. Florida Blue (FEP): I led the development of an internal workforce optimization and project tracking tool designed to provide visibility into non-phone activities performed by Member Service Representatives.

• This solution was created to support Workforce Management and HR by tracking critical off-phone tasks such as outbound mail processing, medical documentation review for clinical necessity, and handling rejected claims from provider services.

• The tool enabled real-time tracking and categorization of representative activities, improving transparency into how time was spent outside of customer calls.

• I oversaw a team of engineers to design and implement an automated tracking system that reduced manual input and increased data accuracy across operational workflows.

• I facilitated collaboration between engineering, HR, and operations stakeholders to gather requirements and ensure the solution aligned with business needs and compliance standards.

• I worked closely with the development team to ensure continuous and incremental delivery, allowing for feedback from Workforce Management and rapid iteration.

• I adapted to evolving business priorities by guiding the team through shifting requirements while maintaining focus on delivery timelines and product value.

• I maintained clear and consistent communication across stakeholders, providing visibility into progress, risks, and performance metrics to support data-driven decision making. Clearance

Public Trust Clearance

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