Remote Travel Concierge & Customer Retention Specialist

Danny A. Beane ************@*****.*** Austin, TX 512-***-****

WORK HISTORY

Charter Communications Austin, TX 3/26-present

Customer Solutions Representative

Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.

Retention of customers, while offering promotions, upselling, and providing greater value.

Using knowledge of company systems and policies to retain customers wishing to cancel lines of business.

Following all government regulations to guard customers’ privacy.

Dans Phantasmagorical Emporium Austin, TX 12/13-Present

Investment Specialist

Traded stock, ETFs, and complex options in a self-directed brokerage account.

Texas Workforce Commission Austin, TX 10/2007 - 11/2011

Customer Service Representative

Interviewed claimants over the phone while simultaneously entering the data into the system

Explained the Texas Unemployment Compensation Act

Performed multiple tasks, paid attention to detail, entered and retrieved data from computers, and provide quality customer service

Interviewed claimants over the phone to see if they met the requirements to qualify for unemployment benefits

Asked probing questions for clear details regarding the claim

Process payment certifications made by Claimant

Trained in claims, inquiry skill, telephone skill.

Handled hostile or challenging clients in a professional manner

AT&T Wireless Austin, TX 11/00-11/07

Customer Care Representative

Retention Specialist Consistently performed in the top 5% for retention and sales.

High Value Customer Specialist Regularly achieved top 10% in sales.

Phone internet Representative Provided technical support for wireless web customers, including troubleshooting equipment, email, website, and tools. Learned day-to-day teamwork.

EDUCATION

University of Maine Orono, ME

Graduated with a BS in Business Administration

SKILLS

customer service, 13 years

retention management, 5 years

active listening, 13 years

interpersonal skills, 13 years

SOCIAL NETWORKS

Linkedin: www.linkedin.com/in/danny-beane-9781316

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