Customer Support & Claims Specialist

DELORIS WALKER

Claims Adjuster ***********@*****.*** • 678-***-**** • Stockbridge, GA

Professional Summary

Experienced Claims Adjuster skilled in residential, and manufacture homes with both Cat and daily claims. Proficient in Xactimate, XactAnalysis, and Settle Assist. Licensed in multiple states with a strong record of accurate claim handling, timely settlements, and excellent customer service.

Core Skills

• Claims Investigation & Resolution

• Coverage Analysis

• Xactimate & Estimating Tools

• File Review & Quality Assurance

• Customer Communication

• Time Management

Professional Experience

Pilot Catastrophe – Property Supplement Adjuster

Richardson, TX / Remote • Mar 2025 – Sep 2025

• Investigated property claims and issued settlements per policy guidelines.

• Collaborated with field adjusters and insureds for timely claim resolution.

• Prepared and reviewed estimates using Xactimate. Storm King Claims – Inside Claims Adjuster / File Reviewer Tampa, FL / Remote • Oct 2024 – Dec 2024

• Managed mobile home claims from first notice to settlement.

• Maintained documentation and met deadlines consistently. Pilot Catastrophe – Inside Claims Adjuster / File Reviewer / GHRN Richardson, TX / Remote • Jan 2024 – Oct 2024

• Served as primary contact for Good Hands Network contractors.

• Reviewed estimates and issued payments based on coverage. Heritage Insurance – Inside Claims Adjuster / File Reviewer / PA Claims Tampa, FL / Remote • Feb 2023 – Sep 2023

Hurricane Ian Deployment

• Investigated and settled claims across coverages.

• Utilized Xactimate for accurate estimates.

American Traditional Insurance – Inside Claims Adjuster / File Reviewer / PA Claims Pinellas Park, FL / Remote • Oct 2022 – Jan 2023

Hurricane Ian Deployment

• Managed mobile home claims from investigation to settlement.

• Prepared estimates and streamlined claim processes. Global Risk Solutions – Inside Claims Adjuster / File Reviewer / PA Claims / Supplements

GeoVera Insurance • Miami, FL / Remote • Apr 2022 – Oct 2023

• Investigated and settled claims across multiple coverages.

• Supported supplement review and processing.

Pilot Catastrophe – Inside Property Claims Adjuster / Team Lead / Auto & Commercial Adjuster

Mobile, AL & Richardson, TX • 2018 – 2021

• Led teams handling complex property, auto, and commercial claims.

• Trained and mentored new adjusters.

Licenses & Certifications

• GA, WV, TX, OK, LA, IN, FL, AK, MS, MN, CA, SC, ID, OR, AL, AZ, NV, UT, WA, NY, HI

• FEMA NFIP Certification (FCN #007*******)

• State Farm Certifications: Policy, Estimatics, Auto References

Available upon request

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