Customer Service and Merchandising Professional

Jewel Taylor

Brooklyn NY ***** 646-***-****

************@*****.*** or *****.******@****.***

Professional Experience

Customer Service Representative

PLS Check Cashing Brooklyn, NY March 2025 – Present

Execute high-volume financial transactions, accurately processing check cashing, money orders, Western Union wire transfers, and bill payments while maintaining an audit-ready cash drawer.

Enforce federal and state regulatory compliance, strictly adhering to Anti-Money Laundering (AML) and Bank Secrecy Act (BSA) protocols, verifying customer IDs, and analyzing checks to prevent fraud.

Deliver exceptional customer relations in a fast-paced retail financial environment, efficiently resolving complex account inquiries and customer complaints to maximize retention.

Drive branch growth and performance goals by educating customers on PLS financial products, prepaid debit cards, and direct deposit services.

Manage digital and physical records by precisely entering sensitive customer data into the Point-of-Sale (POS) system.

Vendor Merchandiser

Macy’s New York, NY April 2019 – May 2025

Developed and executed merchandising strategies based on market trends; analyzed sales data to forecast inventory needs and maximize profitability.

Collaborated with cross-functional teams, including buyers, suppliers, and distributors, to negotiate vendor pricing and streamline supply chain logistics.

Optimized high-volume retail layouts and created strategic product displays to elevate the customer experience and boost brand sales.

Managed multiple product lines simultaneously, utilizing advanced organizational and logistical skills to ensure timely product delivery and stock accuracy.

Education

Bachelor of Arts (B.A.) in Criminology

Southern New Hampshire University In Progress / Currently Studying

Bachelor of Science (B.S.) in Biology

Long Island University Brooklyn, NY Graduated: May 2017

Honors & Recognition: 7-Time Dean’s List Recipient (2013–2017)

Affiliations: Member of Alpha Lambda Delta National Honor Society; CSTEP (Collegiate Science and Technology Entry Program) Participant

Skills & Languages

Financial & Compliance: High-Volume Cash Handling, AML & BSA Compliance, Fraud Detection, Identity Verification, Till Reconciliation & Auditing.

Software & Systems: Microsoft Office Suite (Word, Excel, PowerPoint), POS Systems, Windows, Mac OS.

Core Competencies: Inventory Management, Data Analysis, Team Leadership, Conflict Resolution, Cross-Functional Collaboration.

Languages: English (Fluent), Spanish (Conversational), French (Foundational).

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