Healthcare Worker
Resume:
JACQUELINE NELSON
Employee Seeking Employer!: )
Seattle, WA 98102
*******************@*****.***
Authorized to work in the US for any employer
Work Experience
Registration
Evergreen Healthcare Emergency Room - Kirkland, WA September 2022 to Present
• Represent Evergreen Health as welcoming officials to patients and visitors
• Responsible for accurate and courteous registration of patients
• Accountable for proper patient identification and patient safety
• Familiar with all insurance verification
• Consistently utilized Evergreen Health ‘EPIC’ database
• ER Triage Daily
• Knowledge of medical terminology.
• Ability to be flexible in work assignments, detail-oriented and organized, and works well with others in a professional manner.
• Strong communication skills to effectively obtain information from patients, physicians, and other clients. • Ability to function independently, organize work, multitask, and establish priorities. • Ability to exercise good judgment in determining appropriate actions in emergent situations, problem-solving, and retaining composure in stressful situations.
• Detail oriented and organized.
• Ability to manage work volume and disseminate status updates to team members. Front Desk Supervisor
Crowne Plaza Hotel - Seattle, WA
February 2022 to August 2022
• Responsible for our guests arrivals and departures.
• Answering all incoming phone calls.
• Responsible for assisting guests with travel plans including arranging shuttles to Piers for cruise departures.
• Any and all questions pertaining to Seattle, Washington predominantly. Restaurant Choices and Directions
• Responsible for supervising front desk.
Receptionist/Administrative
Doctors of Bellevue-Redmond - Bellevue, WA
February 2021 to February 2022
I work in an extremely busy doctor's office.
• Check patients in and out.
• Schedule appointments with EMR and other platforms
• Answer incoming calls
• Screen for Covid19 including temperature checks.
• Respond to all emails for upcoming appointments
• Address correspondence for billing
• USCIS Expert in qualifying immigration status.
Operations Coordinator
HealthForce Partners, Inc. - Bothell, WA
October 2019 to December 2020
• Answer physician's healthline.
• Building cases and connecting callers with providers
• Recorded and provided a detailed report of all that was said between patients and physicians. • Sent medical papers to hospitals and other medical facilities to obtain employees signatures • Land based clients such as Amazon, Rain for Rent, Cancer Care Alliance, Fred Hutchinson as well as Maritime based companies such as Trident and Foss Maritime.
• Set and changed protocols for all clients.
• All clients are required to contact Health Force for all medical emergencies and healthcare needs for their employees.
• Walked employee on Vessels through what medication they had available and how medications needed to be administered.
• Coordinated with Medivacs in the Baltic Sea on where to find Vessels/Patience that needed their transport. Receptionist
Crista Ministries - Shoreline, WA
August 2018 to September 2019
• Respond to resident pull cords and smoke alarms • Respond to alarms and handle/triage for fire and disaster.
• Greet and facilities for residents, family members/advocates, visitors, and vendors • Ensure all visitors and vendors sign in and out of buildings.
• Answer phones in a courteous and professional manner and route calls as appropriate. Telephone tree/ triage for CSC and all of CRISTA Ministries.
• Collaborate with HIPAA Privacy Officers to maintain strict adherence to confidentiality regulations at the reception desk
• Provide administrative support and assistance to the Administrative Business Office Manager and Admissions Coordinator.
• Wrote daily security reports.
• Check keys in and out for staff, vendors, residents, and the guest apartment. • Register, confirm, and arrange events for residents.
• Work collaboratively with supervisor, coworkers, residents, and their families. Campaigner
Bill Bryant Campaign for Governor - Seattle, WA
February 2016 to November 2016
• Called voters to get the word out
• Called over 600 voters per day as well as canvased King County Neighborhoods. • Called voters to raise funds for the election.
• Knocked on voter's doors asking what the most important issues affecting them as Washingtonians i.e. traffic, education, taxes, and homelessness.
• Bill Bryant was on site frequently and thanked me personally for being the Best Employee on his entire staff. Bill is one Politician whose word is his bond.
Property Manager
James Benyon Real Estate - Seattle, WA
September 2010 to August 2016
• Responsible for tenant screening
• Collecting rent and depositing checks
• Managing background checks
• The hiring of workforces such as electricians and plumbers when required
• Painting and cleaning when necessary.
• Available to tenants 24/7 emergencies
• Selected tiles cabinets,color scheme’s, fixtures throughout the building.
• All computer related assignments including legal documents. Office Manager
Travel Planners Kirkland - Kirkland, WA
February 2004 to August 2010
• Assisted with all travel including airlines, hotels, and rental vehicles weekly
• Prepared all expense reports
• Responsible for all Accounts Payable and Accounts Receivable
• Coordinated with several different travels agents for upcoming travel packages • Maintained all Corporate
• There are too many accomplishments yo name but I was call a miracle worker in a regular bases. Office Manager
CAMBER Corporation - Renton, WA
May 2002 to March 2004
• Managed all Accounts Receivable and Accounts Payable • Responsible for payroll on a weekly basis • Prepared bids and proposals for all new and current clients
• Answered all incoming calls
• Assisted owner with his daily schedule • Maintained all corporate bank accounts and owners' personal bank accounts.
Caregiver
Pacific Regent Senior Residence Building - Bellevue, WA August 1999 to March 2002
• Responsible for the inclusive care of a 98-101-year-old blind man
• Provided personal and medical needs on a 24 hour 3-5 day weekly schedule
• His family praised me often and said I was magic: ) Executive Assistant
Hormel Foods - Bellevue, WA
November 1999 to May 2000
• Worked in a contract capacity as an administrative assistant to the District Sales Manager of Hormel Foods Corporation
• Answered all incoming sales calls • Computed, verified, and processed all accounts payable and payroll •
• Maintained and printed period and quarterly reports • Verified all computed District Manager and Sales Teams' expense reports
• Worked in a contract capacity for various corporations on a two week-six month contractual basis performing various office administrative office support.
Sales and Marketing Associate
AutoNews Bellevue
June 1996 to July 1997
• Accountable for outside sales in advertising for a monthly publication
• Managed and sold all new and current advertising accounts
• Responsible for coordination of marketing campaigns for ad clients as well as marketing displays for all trade shows and events
• Conducted research for various topics and published a monthly written column • Managed all electronic media-related assignments.
WA Usability Test Coordinator
Microsoft/Pace Redmond - Redmond, WA
July 1995 to April 1996
• Recruited and arranged local site visits for Microsoft Products company wide • Recruited potential locations and individuals to participate in usability testing for research studies. • Worked with Usability Specialists and Program Managers to ensure subjects and sites met prospective profiles.
• Tracked performance data including correct number of subjects and scheduled all calls for upcoming tests by screening applicants and sites to ensure correct profiles.
• Responsible for the implementation of the usability site program that is still used today, • Assisted in all gratuities of Microsoft products
Public Relations Assistant
Sierra On-Line - Bellevue, WA
January 1994 to June 1995
Sierra on Line Bellevue, WA Public Relations
Sierra was the first company to have graphics on the computer. We were first in the gaming industry with series such as King Quest and Leisure Suit Larry.
• Answered all questions pertaining to past, future, and present titles • Provided press books as well as created screenshots
• Managed all press releases, demos, and videos for the continental US and International press • Answered all incoming calls related to public relations • Arranged interviews for magazines, radio talk shows, and television
• Coordinated logistics for technology trade shows for over 75 employees including receptions, displays, airline, air, and hotel accommodations
• Prepared and submitted all expense reports for Public Relations Team
• Managed all accounts payable for Public Relations Department
• Assisted all other administrative positions including CEO, CFO, and Vice President of both Sales and Marketing
• Sierra sold for 750,000,000 worth today one Billion 560 Million Six Hundred and Fifteen Thousand. The owners Ken and Roberta Williams started in the Company in their garage hoping to make $40.000 a year: ) WA Group Assistant Employee Stock
Microsoft Campus Redmond - Redmond, WA
May 1992 to November 1993
• Answered and fielded all stock related incoming calls
• Assisted Stock Group in all office administration responsibilities
• Responsible for daily stock options reports
• Worked closely with Alex Brown and Son on various stock issues ** Received Employee of the Quarter ** WA Telephone Operator
Ability Answering Service Bellevue - Bellevue, WA
May 1990 to April 1992
• Received incoming calls on a TAS Computer for over 600 companies
• Provided medical exchange for local hospitals including Swedish, Northwest, and Providence as well as Minor Medical
• Dispatched for 7 tow companies. Trained new employees on office computer procedures • Averaged between 80-100 per hour
Education
AA in Healthcare
Washington State University Axia/Phoenix Online PIMA MEDICAL INSTITUTE John Hopkins University - Pullman, WA
May 2020 to August 2020
Washington State University in Communications Major University of Phoenix-Online/ PIMA Medical School/ John Hopkins University - Seattle, WA March 2005 to August 2020 Associate in Arts in Healthcare
Axia Phoenix Online/PIMA Medical/John Hopkins University - Seattle, WA March 2004 to April 2020
High school diploma or GED
Skills
• Front Desk (10+ years)
• Reception (10+ years)
• Front Office (10+ years)
• Receptionist
• Billing (10+ years)
• Data Entry (10+ years)
• Filing (10+ years)
• Scheduling
• Outlook (10+ years)
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Clerical (10+ years)
• Organizational Skills (10+ years)
• Word (10+ years)
• Quickbooks (4 years)
• Office Management (10+ years)
• Bookkeeping (6 years)
• Accounts Receivable (10+ years)
• Accounts Payable (10+ years)
• Payroll
• Accounting
• Typing
• Microsoft Excel
• Marketing
• Human Resources
• Excel
• Office Experience
• Administrative Experience
• Medical Terminology
• Salesforce
• Customer Service
• Microsoft Powerpoint
• Microsoft Outlook
• Personal Assistant Experience •
Usability
• Healthcare Management
• Medical Receptionist
• HIPAA
• Healthcare Management
• Medical Office Experience
• Medical Receptionist
• Medical Records
• Usability
• EMR Systems
• Event Planning
• Word Processing
• Outside Sales
• Medical Billing
• Insurance Verification
• Management
• Medical Scheduling
• Epic
• ICD-10
• Laboratory Experience
• Negotiation
• Quality Assurance
• Recruiting
• Triage
• Property Management
• Medical Coding (3 years)
• Property Management
• Medical Coding
• Patient Care (10+ years)
• Sales (9 years)
• Multi-line phone systems (10+ years) •
Customer support
• Documentation review
• Continuous improvement
• Project management
• Google Suite
• Financial management
• Databases
• Schedule management
• Analysis skills
• Hotel experience
• Guest services (10+ years)
• Time management
• Care plans (10+ years)
• Medicare (10+ years)
• Home HealthCare (7 years)
• Hospice care (10+ years)
• Social Media Management (10+ years) •
Multi-line Systems (10+ years)
• Computer literacy (10+ years)
• Freight Experience (9 years)
• Restaurant experience
• Host/Hostess Experience (10+ years) •
Hospitality Experienced (Less than 1 year) • Skill
(10+ years)
• Writing SKills (10+ years)
• Windows Operating System (10+ years) •
Cash Handleing (10+ years)
• Maya (10+ years)
• Communication Skills (10+ years) •
Events management (10+ years) • Data
Collection (10+ years)
• Paratransit
• Operating systems (10+ years)
• Workday (10+ years)
• Employee Orientation (10+ years) •
Calendar Management
• Multilingual
• Hospitality
• Adobe Photoshop
• Conflict management
• Google Docs
• Dealership experience
• Cash handling
• DocuSign
• Spanish
• Adobe Acrobat
• Computer skills
• Search engines
• Construction
• Accounting software
• Retail sales
• Direct sales
• Affiliate marketing
• Contracts
• Forecasting
• EHR systems
• EPIC (2 years)
Military Service
Branch: Airforce
Service Country: United States
Rank: Civil Service Worker
June 1982 to August 1984
Worked at the Commissary checking ID for two summers. Commendations:
I received an excellent letter of recommendation from Heidi Green who was a major in the United States Airforce.
Awards
Employer of the Quarter
July 1995
I was working for Microsoft when I was presented with the award. I was working as a Group Assistant for The Employer Stock Purchase Plans.
Certifications and Licenses
CPR
September 2018 to Present
Reviewed CPR certificate while attending PIMA Medical Institute. Driver's License
Assessments
Scheduling Skills — Highly Proficient
December 2018
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Highly Proficient
Medical Receptionist Skills — Highly Proficient
February 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Scheduling — Highly Proficient
August 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Receptionist — Highly Proficient
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
Receptionist — Highly Proficient
October 2019
Evaluates the knowledge and skills essential to receptionist jobs. Full results: Highly Proficient
Typing — Expert
July 2019
Transcribing text using a standard keyboard
Full results: Expert
Administrative Assistant — Highly Proficient
October 2019
Evaluates the knowledge and skills essential to administrative assistant jobs. Full results: Highly Proficient
Administrative Assistant — Highly Proficient
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Scheduling — Highly Proficient
August 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient
Receptionist — Highly Proficient
November 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Churchome
September 1997 to Present
I have attended the CityChurch/Chirchome since 1997. It started as City Church but changed the name a few years ago to Churchhome. Within the church there are hundreds of groups to join. Over the years I have easily joined over17 groups. I volunteered over 450 hours. Pastor Wendell Smith started City Church. His Son Judah Smith started Churchome.
Those who are fortunate enough to listen to his sermons knows Pastor Judah Smith is The Best Pastor in The World!: )
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