Customer Support & Live Chat Specialist

Deztini Guillory-Fleming

CUSTOMER SUPPORT • LIVE CHAT • CLIENT SERVICES

Southern California • 951-***-**** • **********************@*****.*** PROFESSIONAL PROFILE

Customer Support Professional with 5+ years of experience providing exceptional customer service, building lasting client relationships, resolving concerns, and delivering personalized support across healthcare, education, sales, and service industries. Skilled at communicating with diverse customers, managing schedules, solving problems, and creating positive customer experiences in fast-paced environments. Recognized for professionalism, empathy, adaptability, and strong written and verbal communication. Seeking a remote Customer Support, Live Chat, Customer Care, or Client Services position.

CORE SKILLS

Customer Support Live Chat & Email Customer Service Problem Solving Conflict Resolution Data Entry

Google Workspace Microsoft Office Calendar Management Written Communication Team Collaboration Time Management Sales & Retention Fast Learner CPR/AED/First Aid

PROFESSIONAL EXPERIENCE

Program Specialist I (Per Diem) BHC Alhambra Hospital August 2025 – March 2026

• Supported daily operations within a behavioral health hospital while maintaining a professional, patient-centered environment.

• Communicated effectively with patients, families, and multidisciplinary healthcare teams.

• Coordinated program activities, documentation, and administrative responsibilities.

• Maintained confidentiality while handling sensitive information.

• Worked efficiently in a fast-paced healthcare setting. Private Swim Instructor Sunsational Swim School February 2024 – Present

• Manage an independent client schedule and provide personalized instruction.

• Build long-term relationships with families through dependable communication and service.

• Coordinate appointments and client follow-up.

• Adapt instruction to individual learning styles while maintaining a safe environment. Sales Representative Elite Direct Management March 2025 – June 2025

• Built customer relationships through personalized service.

• Identified customer needs and recommended tailored solutions.

• Resolved customer concerns while maintaining a positive experience. After School Program Leader THINK Together November 2022 – February 2025

• Communicated regularly with parents, teachers, and staff.

• Managed multiple responsibilities while maintaining a safe, organized environment.

• Resolved concerns professionally and effectively. Swim Instructor Waterworks Aquatics June 2022 – September 2023

• Provided individualized instruction and excellent customer service.

• Educated families on water safety and student progress. Warehouse Associate Amazon July 2021 – January 2022

• Maintained productivity, accuracy, and attention to detail. Crew Member Cotti Foods California June 2020 – June 2021

• Delivered friendly customer service and processed transactions accurately. CERTIFICATIONS

• CPR, AED & First Aid Certified

• Food Handler Certified

• Valid California Driver's License

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