Customer Service & Administrative Support Professional

Mila Stepanova

Edmonton, AB [780-***-****] ️ [********.*****@*****.***]

Professional Summary

Customer-focused professional with strong experience in customer relations, conflict resolution, and administrative support across education, corporate, and retail environments. Recognized for empathy, active listening, and resilience under pressure while driving positive outcomes for clients and internal teams. Skilled in analyzing complex issues, applying policy guidelines, and providing effective solutions that enhance customer satisfaction and operational efficiency. Core Skills

Customer Service & Complaint Resolution

Claims File Review & Analysis (transferable)

Conflict De-escalation & Mediation

Administrative Operations & Data Management

Reporting, Compliance & Policy Adherence

Cross-Functional Collaboration

Time Management & Prioritization

MSOffice,SmartSheets, SharePoint, Adobe Illustrator, MagicInfo Server, MagicInfo Video Wall Author

Professional Experience

Educational Assistant

Catholic Schools – Edmonton, AB May 2024 – Present

· Supported teachers in managing classroom behavior and conflict situations, ensuring a safe and inclusive learning environment.

· Assisted students with educational and social development needs, applying empathy and individualized support strategies.

· Maintained compliance with safety standards while fostering trust and positive relationships. Office Coordinator

RGO Products – Edmonton, AB May 2023 – Apr 2024

· Delivered customer support for 100+ business and executive meetings, ensuring seamless operations.

· Resolved client and internal issues by analyzing concerns, applying policy, and communicating solutions clearly.

· Coordinated financial reports, vendor relations, procurement, and office systems, improving operational efficiency.

· Recommended and implemented a digital guest sign-in system, reducing paper use and modernizing safety awareness.

Administrative Support

University of Alberta – Edmonton, AB May 2022 – Apr 2023

· Supported the Chair by managing records, compliance files, and inventory data, ensuring accuracy and confidentiality.

· Prepared minutes, agendas, reports, and correspondence with attention to detail and adherence to deadlines.

· Balanced competing priorities in a high-volume environment, demonstrating strong organizational skills.

· File updating and organization, ensuring AED safety reports are logged and up to date; customer support.Learned and managed to operate the display screen: Adobe Illustrator, Remote computer, MagicInfo Server, MagicInfo Video Wall Author. Volunteer Experience

English teacher • Driver • Gardener • Line Cook • Cashier • Food Packer Education & Certifications

Bachelor’s Degree, International Economics – Kyiv National Economic University (WES), 2014–2017

· Basic Accounting Certificate, 2024

· CIP (willing to pursue)

· Work Violence & Harassment Prevention, 2022

· FOIP – Freedom of Information & Privacy (GOA), 2023

· WHMIS Training, 2023

· Vulnerable Sector Police Information Check, 2024

· First Aid, 2025

· Class 5 Full G Driver’s Licence, 2023

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