Assistant Manager with Retail Operations Experience
Resume:
Vanessa Strain
I am not perfect by all means but I am willing to learn, work hard and keep growing during my career. Growing is a part of life, and I would love to be a part of your company and gain more skills and experience! 901 Lewis Ave APT G101
Blawnox, PA 15238
***************@*****.***
EXPERIENCE
TJMAXX, Waterworks Mall— Associate/Coordinator
● 03/2021 - 04/2024
I started with TJMAXX as a part time employee when I was 16 years old. I was eventually trained in all departments, including the jewelry counter. When I moved up to being a coordinator, I was in charge of half of the store, all the while still helping all the other departments. This job was very accuracy oriented and time management oriented.
AVI FoodSystems, Childrens Hospital — Stocker
● 04/2023 - 08/2023
I worked for AVI at my local Children's Hospital, receiving and ordering food deliveries, stocking food and drink, greeting everyone. This job was time management oriented, and decision processing.
Famous Footwear, Waterworks Mall — Assistant Manager
● 05/24 - 03/25
I stocked the sales floor, coordinating all of the displays and brands when necessary and during season change. I was hired from outside of the company to be a Part Time Assistant Store manager. I was in charge of any and all employees. I was in charge of the sales totals and was in charge of the cash drawers as well. I was also in charge of opening and closing the store. This job involved professionalism, team oriented skills, as well as all of the other skills listed and money management skills.
Giant Eagle, Waterworks Mall — Assistant Manager/Lead
● 06/24 - Current Day (2026)
I was hired into the company as a Curbside Lead. I am in charge of a team when my higher manager/leader is not in the store. Required to work 40 hours. I take all customer related phone calls, including refunds and complaints. I will organize all refunds for the day, and once completed will log them and the data associated with it. Handles training new associates. Can calculate associate hours and use that to help with time management skills, to get through all orders effectively. Can communicate to management when needed. Can communicate through a device to customers about their order effectively and efficiently. Can communicate to customers about their order and payment through phone calls. Can easily navigate multiple technological systems, including company data bases. Handles tips, and damaged products. I have overcome high stress situations and learned to persevere. SKILLS
● Problem Solving Skills
● Technical Skills
● Troubleshooting Skills
● Excellent Communication Skills
● Time Management Skills
● 46 Words Per Minute with 96%
Accuracy
● Goal Oriented
● Decision making in high stress
environments
● Managing a Team
● Client Retention
● Active Listening
● Willingness to learn
● Detail Oriented
● Excellent Professionalism
● Volunteer Skills
● Money Management Skills
LANGUAGES
English Oriented, but trained to use a translator
when needed. During my Giant Eagle shifts, I
would work with a lot of Doordashers or
Customers who spoke many languages, and am
fluent at using a translator. I do not understand
other languages without a translator but
sometimes problem solving helps with tough and
complicated situations including a language
barrier is the way to go.
EDUCATION
Graduated 2022
Graduated with a 3.4 GPA. Took a lot of career
based courses. During these classes I learned
multitasking and active listening and decision
making. I also learned project management
and problem solving skills and time
management skills.
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