Program Specialist-Child Support & Administration
Resume:
Henry Lackey Senior High School
Indian Head, MD
PROFILE
I’m a results-driven professional with multiple years of solid experience and a proven record of achievement dealing with Customer Service, Administrative Management, Database Management and Program/Project concepts, practices, office procedures, and an excellent orientation specialist.
CONTACT
4254 E Capitol Street NE #3
Washington, DC 20019
**********@*****.***
WORK EXPERIENCE
DC Office of the Attorney General
Child Support Enforcement Division
Washington, D.C.
08/2004 – 05/03/2025
PROGRAM SPECIALIST
Reviews and updates collected data for adequacy and completeness to determine the type of action to be taken.
Determines the most appropriate manner of processing Local and Interstate Cases.
Provide the correct actions for parent location, enforcement and verification of SSN and addresses as well as phone numbers.
Review/refer pertinent documentation to the Legal Dept. as well as maintain the accuracy of all legal document and records for the DC Superior Court.
Checking the DC-DOC/Federal Bureau of Prison along with Vine link to see if the Non-Custodial Parent has been or is incarcerated.
Input all data into the DCCSES (Child support system).
Maintain and examine all customer transactions with name changes, addresses, phone numbers, ssn as well as scheduling for appointments.
Processes and mail out Employment Verification Letters/USPS Letters.
Provide a variety of administrative and clerical functions that supports the supervisor for the complete management of the program.
Receive and field telephone calls and direct them to the appropriate specialists or units. Distribute all incoming mail.
Review Court Orders and other documents or files when needed from the Court View Application.
Provide detailed records of cases assigned to various specialists for reports.
Check DCCSES Legacy for all parties if not found than review/create a new case.
Send notification letter that petition was received and is being assigned to worker.
Research and resolved complaints and other inquiries to satisfy
SKILLS
STRENGTHS & ABILITIES
Office Administration Management Accounts Payable/Budgeting, Executive Leadership
Compliance Review Data/Charge Entry
Typing 70+ wpm Computer Scheduling
Records Maintenance Program Management Coordination Customer Service
Communicating with Managers Writing & Oral Communication Conflict Resolution
OTHER QUALIFICATIONS
Excellent communication skills; experienced in speaking and presenting to all levels of groups and clients, as well as creating reports and papers; proficient in computer software.
Able to manage and facilitate projects from conception through completion.
Strong leadership and team-building skills; experienced in motivating and developing staff.
Innovative and analytic with strong strategic planning, negotiation and problem resolution skills.
Exemplary written and verbal communication skills; ability to influence and negotiate.
Excellent presentation skills to Senior Level executives, Directors, and mid-level managers.
TECHNICAL SKILLS
PowerPoint, Excel, Word, WordPerfect, MS Project, Acrobat, MS Outlook, Internet Protocol, Multi-line Telephone, Fax, Dictaphone, Calculator, Copier Machine, Color Printers, Scanners
REFERENCES FURNISHED UPON REQUEST
Contact this candidate