Customer Service & Client Support Specialist

L I S A M LMT A R I E T E L L O

C U S T O M E R S E R V I C E

R E P R E S E N T A T I V E

C O N T A C T

+1 {480] 881-7282

**************@*****.***

**** *. * ** ***, Phoenix, Az

linkedin.com/in/lisa-marie-tello

CORONADO HIGH SCHOOL

High School Diploma

Class of 2012

2015

SCOTTSDALE SCHOOL OF REAL

ESTATE & BUSINESS

Real Estate Assistant Certificate

E D U C A T I O N

S K I L L S

Project Management

Public Relations

Teamwork

Time Management

Leadership

Effective Communication

Critical Thinking

Fraud Prevention & Identity

Verification

P R O F I L E S U MMARY

Customer support and technical professional with 10+ years of experience in account management, fraud prevention, and client services. Skilled in CRM tools, documentation review, and cross-functional communication. Known for delivering high-quality customer experiences and resolving complex issues efficiently.

WORK E X P E R I E N C E

CARVANA [HQ] Tempe, AZ 2024-2025

Sell To Carvana Advocate SME 1 - Sep. 2024-Jan. 2025 Sell To Carvana Advocate SME 2 - Jan. 2025-Oct. 2025 DoorDash HQ 2021-2023

Escalations Supervisor

Consumer Project [Summer 2022]

Paul Mitchell Group 2019-2020

Communications Cordinator

Provide customer and associate support for the vehicle sales process Review legal and financial documents for fraud prevention and accuracy

Manage casework, scheduling, and customer communication Ensure smooth ownership transfer and loan payoff verification Handled escalated fraud and account takeover cases Led training sessions for new hires on customer service and compliance

Conducted identity verification and legal document review Reviewed executive resumes and scheduled client meetings Managed communication between clients and the executive team Maintained administrative workflows and client records Provided administrative support, including answering phone calls, responding to emails, and preparing correspondenc

J-Curve Technologies [VUDU - Fandango] 2016-2018

Customer Service Representative

Provided technical and account support for streaming services Assisted with troubleshooting, account updates, and billing inquiries

Contact this candidate