Atlassian JIRA Administration and DevOps
Resume:
Johnson Aduri
**************@*****.***
www.linkedin.com/in/johnson-reddy-aduri-a2244a204/
Atlassian Administrator
SUMMARY
•7+ years of IT industry experience in JIRA Administration, Confluence Administration, Linux Administration, and Software Configuration Management including Change Management, Build Automation, Release Management, and DevOps in both large and small software development organizations.
•Strong expertise in administering JIRA and JIRA Service Desk, including maintenance, upgrades, configuration, development, testing, and deployment of complex workflows (spanning multiple projects, issue types, automatic status transitions, email triggers across environments) and managing plugins.
•Extensive experience working with application infrastructure architects to establish physical environments for software builds and deployments, with a focus on quality, integrity, and security.
•Proficient in using Atlassian products, including JIRA, and Confluence. Experience in configuring data centers and managing cloud servers, network administration, and monitoring.
•Skilled in customizing Atlassian products by developing various plugins, event listeners, and scripts using Java, JavaScript, Groovy Script, Jelly Script, and JQL.
•Good understanding of integrating JIRA with other products such as Salesforce, SharePoint, and Microsoft Office Connector. Experienced in working with Atlassian REST APIs and the Atlassian SDK toolkit.
•Developed JIRA API tools to automate the movement of Service Desk tickets from one issue type to another JIRA project issue type and extract JIRA users along with their respective JIRA groups and project roles.
•Ability to track work progress at multiple levels—from individual team members in a sprint to the release of new features across portfolios. Expertise in adjusting plans, managing risks, reviewing release schedules, and tracking success metrics using Jira Align.
•Proven ability to build, integrate, and customize modules for JIRA and Confluence. Experience with building automation tools and continuous integration using tools like ANT, Jenkins, and Maven from Expertise in improving visibility, strategic alignment, and business agility to accelerate digital transformation using Jira Align. Led successful transformation from waterfall
•Agile methodologies at both the program and team levels. I am proficient in building deployment scripts, automation solutions, and shell scripting.
•Experience working with Git, including implementation of various remote repositories for a single application. Hands-on experience with AWS provisioning and a strong understanding of AWS services such as EC2, S3, Glacier, ELB, and RDS.
•Responsible for delivering new environments with various middleware configurations for newly assigned projects and performing backfill activities to align environments with current release cycles.
SKILLS
•JIRA
•Jira Service desk
•Confluence
•Bamboo
•Bitbucket
•Jenkins
•AWS
•Open stack
•UNIX
•Linux
•Windows
•Oracle
•SQL
•MySQL
•Groovy Script
•JavaScrip
EXPERIENCE
Atlassian Administrator, Project Management Office (Cloud)
Paradies Lagardere, GA April 2025 to Current
•Worked with Atlassian and vendor partners on support escalations, licensing, and roadmap planning under PMO oversight.
•Standardized conventions for workflows, fields, and permissions to improve cross-team alignment and reporting consistency.
•Implemented structured guardrails for configuration changes to reduce risk and improve platform reliability.
•Collaborated with PMO leadership and stakeholders to translate data needs into actionable dashboards for decision-making.
•Improved executive reporting by defining KPI models aligned to Agile delivery patterns and ensuring data accuracy.
•Designed scalable workflow architectures and configuration frameworks to support multi-team delivery while maintaining auditability.
•Oversaw the operational integrity of Jira Software and Confluence Cloud, ensuring stable performance and predictable configurations.
•Played a central role in shaping PMO governance within Jira and Confluence by establishing uniform configuration standards across programs.
•Worked as a Jira and Confluence Business Analyst and Administrator at Helios Integration, supporting enterprise-wide collaboration and project management.
•Gathered, analyzed, and documented business requirements to design efficient Jira and Confluence solutions.
•Designed, configured, and maintained Jira workflows, custom fields, issue types, screens, and automation rules.
•Administered Jira user access, permissions, and roles to ensure proper governance and security.
•Managed Confluence spaces, templates, and page hierarchies to support documentation and knowledge sharing.
•Created integrated dashboards and reports across Jira and Confluence to provide real-time visibility to stakeholders.
•Collaborated with cross-functional teams to align Jira and Confluence configurations with business and IT processes.
•Conducted user training sessions, demos, and onboarding programs for new Jira and Confluence users.
•Managed add-ons, plug-ins, and integrations to enhance functionality across both platforms.
•Supported project teams in defining user stories, acceptance criteria, and workflow optimizations.
•Assisted in quality assurance, testing, and validation of new features and automation rules.
•Maintained system performance by monitoring usage, troubleshooting issues, and performing regular maintenance.
•Led migration activities between environments, including cloud configurations and data integrity validation.
•Created standardized templates and documentation repositories in Confluence to improve team productivity.
•Drove continuous improvement initiatives by analyzing Jira metrics and Confluence usage patterns to enhance collaboration and efficiency.
Environment: Jira, Confluence, Tempo Planner, BitBucket, GitHub, Jenkins, Scriptrunner, EazyBI, Planview, Project configurator, Structure, Zephyr
Jira/Confluence Administrator, Project Management Office (Cloud)
Callaway Golf, CA Nov 2022 – Mar 2025
•Assisted with vendor coordination, licensing reviews, and enhancement evaluations to support long-term scalability.
•Collaborated with PMO and engineering leaders to continuously improve reporting quality and visibility.
•Supported controlled change management by documenting configuration changes and assessing downstream impacts.
•Established repeatable conventions for workflow design, permissions, and automation logic.
•Enhanced forecasting accuracy by cleaning historical data and aligning reporting structures.
•Developed analytical dashboards and KPIs that reflected real delivery behavior and improved transparency.
•Improved governance by identifying configuration gaps and enforcing consistent PMO-aligned standards.
•Supported PMO operations by standardizing Jira and Confluence structures for intake, tracking, and reporting across teams.
•Administered Jira and Confluence applications.
•Managed multiple Jira and Confluence instances across various organizations.
•Collaborated closely with business units to identifyrequirements for new workflows and explore how Jira can enhance efficiency and transparency.
•Worked directly with Project Managers and Developers todefine and build the ideal Atlassian toolset for their team'sneeds.
•Created and managed Scrum and Kanban boards (JIRAAgile) and complex workflows using ScriptRunner, JMWE, and JSU add-ons.
•Developed Confluence Dashboards by automating Confluencepage data using macros.
•Set up, maintained, and evolved all major Jira elements, including Issue Types, Screen Schemes, Field Configurations, Custom Fields, Permission Schemes, and Workflows.
•Configured and managed Issue Type Schemes, WorkflowSchemes, Field Configuration Schemes, PermissionSchemes, and Notification Schemes based on user requirements.
•Maintained project documentation and workflows, ensuring guidelines and best practices were up to date for users.
•Extensively worked with ScriptRunner and other backend plugins to script custom field behaviors, field calculations, and workflow functionalities using Triggers, Conditions, Validations, and Post-Functions.
•Performed cleanup of outdated projects, workflows, and issue types to optimize Jira instances.
•Researched, tested, and implemented Jira add-ons to enhance functionality, productivity, and transparency.
•Selected and prioritized projects within Planview PPM to maximize business value, ensuring alignment with organizational strategy.
•Managed incoming work requests in Planview, performed resource capacity planning, and made trade-off decisions to balance demand with available resources.
•Optimized resource allocation in Planview by aligning staff to high-value initiatives and monitoring utilization to ensure critical projects were adequately staffed
•Created custom reports using the EazyBI add-on and structured data using the Structure add-on, customizing structures with automation, S-JQL queries, and field formulas.
•Migrated projects across instances using Configuration Manager, Project Configurator add ons, and manual CSV file imports.
•Provided training on Jira and Confluence tools for new users.
•Integrated Jira with Bitbucket, GitHub, and Jenkins.
Environment: Jira, Confluence, Tempo Planner, BitBucket, GitHub, Jenkins, Scriptrunner, EazyBI, Planview, Project configurator, Structure, Zephyr
Atlassian Administrator and Developer (Server)
Northern Natural Gas, NE Jan 2022 to Oct 2022
•Installed and administered Jira and Confluence.
•Managed Confluence by assigning user personal spaces and aiding with Confluence usage.
•Created custom templates for use within Confluence.
•Developed Jira workflows for multiple projects based on business needs.
•Designed and implemented Jira workflows, applying conditions, validators, and post-functions in transitions to align with business process requirements.
•Managed Jira templates, workflows, and other functionalities to support customers.
•Created project plans using the Portfolio add-on.
•Set up a PostgreSQL database from scratch for Jira.
•Integrated Slack, Microsoft Teams, and Flowdock using JiraWebhooks.
•Integrated GitHub Enterprise with DVCS accounts.
•Introduced Confluence to multiple departments, replacing their internal wiki systems.
•Developed Confluence pages detailing customer fiscal yeargoals, objectives, and Jira configuration information.
•Created and customized fields using the Script Runner add-on and developed calculated custom fields using the Jira Workflow Toolbox (JWT) add-on.
•Installed and worked with Jira Portfolio, Jira WorkflowToolbox, Jira Suite Utilities, SQL+JQL Drivers, and Zephyr add-ons.
•Created and managed Agile and Kanban boards.
•Automated workflow transitions using the ScriptRunner add-on.
•Configured notification and permission schemes based on requirements.
•Documented processes and conducted user training on Jira.
Environment: Jira, Jira Portfolio, Script Runner, JiraWorkflow Toolbox (JWT), Jira suite Utilities (JSU), GitHub Enterprise, PostgreSQL, Flow Dock, Microsoft Teams, Slack, Jenkins.
Atlassian Administrator
Modivcare Solutions, FL Jan 2021 to Dec 2021
•Expertise in the Atlassian Tool Suite, including Jira, Confluence, and Jira Service Desk.
•Developed technical documentation by collaborating withinternal project teams and
understanding their requirements.
•Implemented Atlassian tool upgrades and coordinated with ITteams for infrastructure
maintenance and system migrations.
•Responded to and resolved customer requests and coordinated and escalated tickets to appropriate support teams.
•Monitored production resources to ensure they are operational, responsive, and well-maintained.
•Continuously improved operations by introducing new tools and automation.
•Selected and prioritized projects within Planview PPM to maximize business value, ensuring alignment with organizational strategy.
•Tracked budgets, project schedules, and financial performance in Planview; reallocated resources and reprioritized tasks to ensure on-time, on-budget delivery
•Developed executive-level dashboards and reports in Planview, enabling leadership to measure, track, and make data-driven decisions in real time
•Supported execution teams with Planview FLEX, providing tools for effective task management while ensuring PMO visibility into project progress and strategic alignment.
•Created custom fields and scripted fields to calculate and display time-based on issue status using the ScriptRunner plugin.
•Strong background in administering Jira and confluence, including maintenance, upgrades, configuration, development, testing, and deployment of complex workflows (spanning multiple projects, issue types, automatic status transitions, email triggers across environments, and plugin management).
•Worked extensively with JQL filters, dashboards, and gadgets.
•Developed comprehensive Jira workflows, including project workflows, screen schemes, permission schemes, and notification schemes.
•Managed user permissions by creating and defining project roles.
•Supported project administration, Agile board configuration, and user management.
•Resolved Jira and Confluence issues in coordination with theJira hosting partner team.
•Managed Jira templates, workflows, and other functionalities to support departmental needs.
Environment: Jira, Confluence, Bit Bucket, GitHub, Planview, Script runner, EazyBI, Project configurator, Configuration Manger, Zephyr.
DevOps Engineer / Atlassian Administrator (Cloud)
Rockwell Automation, WI Jun 2019 to Dec 2020
•Managed Amazon EC2, IAM, S3, VPC, and SNS.
•Designed and implemented new functionality using Business Rules, UI Policies, and Access Lists.
•Developed and configured Service Catalog and Request Workflows.
•Created complex workflows for both standard and non-standard catalog items.
•Designed and maintained the Content Management System, including layout, CSS, and service catalog configurations.
•Resolved Jira and Confluence issues in coordination with theJira hosting partner team.
•Managed Jira templates, workflows, and other functionalities to support departmental
customers.
•Created and managed Jira templates and complex workflows, including project workflows, screen schemes, permission schemes, and notification schemes.
•Installed and integrated Jira plugins with Confluence.
•Developed custom templates for use within Confluence.
•Acted as the primary point of contact for all Jira, Confluence, and Agile-related inquiries, issues, and activities.
•Worked with addons such as Tempo, Jira Capture, JiraAgile, Service Desk, Portfolio, and QA
Symphony.
•Created Jira and Confluence user guides, admin guides, workflows, screens, and other
documentation.
•Managed user permissions by creating multiple groups and defining project roles.
•Supported project administration, Agile board configuration, and user management.
•Edited and maintained existing ANT/MAVEN files to accommodate project changes and resolve errors.
•Hosted Jira on Amazon infrastructure, working with Apacheservers.
•Implemented and maintained branching and merging strategies for build/release processes using Subversion and GitLab on Linux.
•Developed project plans using the Portfolio add-on.
Environments: AWS, MySQL, Windows, Jira, Confluence, JIRA Portfolio, Bit Bucket.
Atlassian Administrator (Server)
Fitch Ratings, NY Jun 2018 to Apr 2019
•Expertise in the Atlassian Tool Suite, including Jira, Confluence.
•Developed technical documentation by collaborating with internal project teams and understanding requirements.
•Implemented Atlassian tool upgrades and partnered withIT staff to coordinate infrastructure maintenance and system migrations.
•Responded to and resolved customer requests.
•Coordinated and escalated tickets to appropriate support teams.
•Monitored production resources to ensure they are operational, responsive, and well-maintained.
•Continuously improved operations by introducing new tools and automation.
•Worked extensively with JQL filters, dashboards, and gadgets.
•Developed comprehensive Jira workflows, including project workflows, screen schemes, permission schemes, and notification schemes.
•Managed user permissions by creating multiple groups and defining project roles.
•Supported project administration, Agile board configuration, and user management.
•Resolved Jira and Confluence issues in coordination with the Jira hosting partner team.
•Modified existing ANT/MAVEN files to address errors and accommodate changes in project requirements.
•Managed Jira templates, workflows, and other functionalities to support departmental needs.
Environments: JIRA, Confluence
EDUCATION
Master's: Computer Science University of Cumberlands, KY Jan 2018
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