Administrative & Customer Support Specialist
Resume:
Kattie Garrett
Avon, IN *****
*************@*****.***
* Administrative professional with 11 years of experience in administrative support and organization skills including:
Call Center, Customer Contact Management - able to maintain confidential and Personal Identifiable
Information (PII) data and Quality Assurance, Records Management.
Ability to prepare and maintain detailed records, files, reports, and type accurately at a speed consistent with work requirements and to transfer data from one location to another.
Strong acquired abilities necessary to foster relationships and team build while increasing, productivity and maintaining adaptability.
Office Equipment, and Microsoft Office Suite.
Authorized to work in the US for any employer.
Work Experience
Assistant Manager/Head Cook
AVON PUBLIC SCHOOLS FOOD SERVICES-Avon, IN
February 2023 to Present
Responsibilities
- Preparing meals and prepping for the next day. As well as working on production numbers for what we do daily and keeping track of those incase our numbers change at any moment in time. Also count money for the day and take it to the bank for daily deposits. Job 2
Sales Representative/Key Holder
Bath and Body Works-Plainfield, IN
October 2022 to Present
Responsibilities
Sell Products, Key holder able to close and open store daily. Also, count registers for closing or opening to get money prepared for deposits. Also, unloading, and restocking shelves and drawers. Job 3
Funding Analyst/Billing and Collecting
LenCred-Bentonville, AR
July 2016 to February 2023
Responsibilities
- Strategically coordinate funding plans for clients of all different statures of business. Use various, methods of application to ensure best approval odds for clients (Go to Assist and LUM). Contribute to continuous process improvement by analyzing application procedures and results. Analyze client's credit profiles with great attention to detail to ensure the client has the best, possible chance to qualify for maximum funding needed. Was promoted to Team Lead of the department about 2 years ago. To help better analyze every profile that comes through us. Figure out why they did great or why they couldn’t do well. Also, to put new funding plans together in different formats for clients who have been in business longer than the average start up. Helped with supervisor duties as well whenever he was on vacation. Also got. promoted to Billing/Invoicing Specialist about 9 months ago. I collect payments daily from clients or continue to collect from them if they are Pay as you go clients. Also work with a collection’s agency, if need be, for clients who ghost us as we say on paying us for the job, we have done for them. Data Entry Operator
Serco - North America-Rogers, AR
October 2013 to June 2016
Responsibilities
- Key data into proprietary software programs, using keyboard to prepare correspondence and sorting and filing electronic records – part of a dedicated team that is successfully keying in large amounts of consumer data and verifying personal information. Proficiently input data into proprietary ACA Data base
(SWAT, ESD, & APPIAN Systems). Proof reading data records and medical coverage application forms as part of the $1.2b Centers for Medicaid/Medicare Services
(CMS) Contract under the ACA healthcare law. Top performer on processing floor, able to achieve an average of 40-50 complete applications a day. Assist consumers with insurance questions/issues through Call Center.
Secretary
Shadow Valley Country Club-Rogers, AR
October 2014 to November 2015
Responsibilities
Serve as document triage specialist with responsibilities including selecting relevant processes and procedures for searching and coding items to be entered in a variety of document sources. Proof reading data for voids, returns, Children Activity Center paperwork, credit card data and on accounts daily. Assist new members with paperwork and facility tours. Teacher
Adventure Club Group-Bentonville, AR
April 2010 to October 2013
Responsibilities
- Applied a variety of materials for children to explore and manipulate in learning activities and imaginative play. Completed necessary daily paperwork for State agencies such as Child Protection Education
Diploma
Pea Ridge High School - Pea Ridge, AR
January 2006 to December 2010
Skills
• Accounting
• Microsoft Word
• Microsoft Office (5 years)
• Data entry
• Accounts Receivable
• Communication skills
• English
• Microsoft Excel
• Time management
• Records Management
• Meal Preparation
• Office Management
• Administrative Experience
• Accounts Payable
• QuickBooks
Certifications and Licenses
QuickBooks
Safe Quality Food Certification
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