Customer Support & Service Management Specialist

C O N T A C T

844-***-****

*****.*****@*****.***

Gurugram

https://www.linkedin.com/in/megha-sharma-

685012159

GLA UNIVERSITY

Bachelor of Technology in

COMPUTER SCIENCE AND ENGINEERING

**** - **19

E D U C A T I O N

S K I L L S

Microsoft Azure

Salesforce

Quality focused,Relationship building and

management, Active listening

Chat Support, Voice support

Service Now Tool, UFT Tool

Outlook

Dice, Career Builder, Email Support

Microsoft Teams, Zoom, Excel

English : Fluent

Hindi : Fluent

L A N G U A G E S

P R O F I L E S U MMARY

I have 5 years and 9 months of experience as a Sale Customer Support, chat support, voice support, Recruiter, Service Management, Tester, and Developer.

WORK E X P E R I E N C E

LUMEN TECHNOLOGIES JAN 2023 - SEP 2024

CONSUMER SUPPORT ASSOCIATE

DISYS-SIGNATURE CONSULTANT FEB 2022 - AUG 2022

Senior Executive Consultant

TATA CONSULTANCY SERVICES MAY 2019 - JAN 2022

SYSTEM ENGINEER

Achieve Sales target and help US Customer with billing part also. Sell Centurylink's Products like internet, home phone and other products.

Building a good relationship with customers.

Handle customer concerns and escalate major issues to Supervisor.

Resolve customer queries and problems using effective communication and providing step-by-step solutions. Identify Recruit, Screen, and present suitable US candidates for a techno-functional position in the US.

Client - Bank of America, Wells Fargo.

Source Candidate through Career Builder,Dice, and Bullhorn. Conduct pre screening interview.

In Gernal Electric (GE) Account as Account Receivable. Create Invoice, and Receipts using ERP Tool.

Have done automation Testing using UFT Tool.

Worked as Service Manager.

Served US Client.

MEGHA SHARMA

Noida

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