Remote Customer Service & Account Support

Elizabeth Boling

Contact Information Permanent Address

765-***-**** 8935 E Range LN RD

****************@*****.*** Coatesville, IN 46121

Education

Ivy Tech Community College, Lafayette, IN Graduated Associates of Business Administration

PigKnows, Fort Collins, CO June 2021 to November 2024 Account Manager

● Entered daily data for multiple accounts, ensuring the accuracy and completeness of all entries in a timely manner while maintaining $300,000 in annual revenue.

● Responded to phone calls and emails, providing prompt and professional communication to all clients and stakeholders, contributing to customer satisfaction and retention.

● Reconciled discrepancies in data, identifying and resolving issues to maintain consistency across accounts and safeguarding revenue.

● Worked remotely with minimal oversight, demonstrating strong self-management skills, attention to detail, and accountability for managing significant financial responsibilities. PJ’S College of Cosmetology, Brownsburg IN January 2020 to June 2021 Junior Instructor

● Work with students of all different ages on a daily basis to help ensure their success.

● Responsible for entering grades and hours for all students on a daily basis utilizing keypad.

● I engage with both customers and students to make sure all services go smoothly.

● Maintain a lesson plan for my classes and individual plans for students to create accountability. Great Clips, Greencastle IN July 2020 to January 2021 Stylist

● Responsible for opening and closing store without any supervisors.

● Cut and styled hair for clientele of all different walks of life.

● Utilized store computer and software to retrieve client data.

● Answered phones throughout the day while also working with clients in the store. American Rental, Danville IN March 2018 - June 2019 Account Manager

● Managed inbound and outbound calls, took payments over the phone and coordinated customer collections.

● Specialized in business-to-business marketing. Ran a Facebook page for the store and represented the company at public events.

● Pursued consumer collections on overdue accounts through; calling, mailing, and in person visit

● Opened and closed the store, was responsible for managing money and banking deposits.

● Utilized computer to manage inventory and customer transactions, became efficient with keypad.

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