Retail Training & Sales Management Director
Resume:
Shaun Smith
Huntsville, AL **806
********@*****.***
Professional Summary
To obtain a career in a fast paced environment with growth and development opportunities that will utilize my training, management, sales, and customer service skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Director of Training
Snooze Mattress C0m-any
February 2025 to Present
* Provided essential training and developing of all new associates and managers per company guidelines
* Ensure merchandising standards are adhered to for optimal product presentation to ensure best chance to increase bottom line profits
* Conduct weekly meetings for implementing new strategies to increase sales and merchandising productivity of all employees
* Worked with all vendors and corporate leadership to ensure that all standards were met and or exceeded
General Manager
Ashley Furniture-Albany, GA
August 2016 to January 2025
* Assist guests in order selection by promoting advertised sale items and promotions * Responsible for POS cash and credit transactions
* Work with management staff to ensure 100% guest satisfaction on all purchases
* Coordinate with warehouse and delivery team to ensure timely and accurate delivery of all goods purchased by customers
* Collect payments and balance transactions with receipts and store invoices to ensure that company assets were being protected
Bartender/Restaurant Server
Hartsfield-Jackson International Airport-Atlanta, GA
July 2009 to September 2017
* Assist guests in order selection by promoting specific menu items and specials
* Ensure increased guest check average by suggesting and selling additional food, desert, and beverage items
* Consistent in visiting guests tables and ensure an inviting, friendly, and attentive dining experience * Coordinate with kitchen staff to ensure timely and accurate order preparation * Collect payments and balance transactions with receipts
* Assist colleagues during rush periods to foster teamwork and provide exceptional guest dining experience
Store Manager
GameStop Inc-Atlanta, GA
November 2007 to July 2009
* Responsible for opening and closing of store
* Daily operations including inbound, outbound of all goods, and all aspects of customer service * All hiring and training of new associates
* Set up and follow thru of all sale sets and re-merchandising of store
Service Manager
Fed Ex Ground-Kennesaw, GA
May 2007 to June 2009
* Responsible for inbound and outbound of customer packages
* Must insure that service is met and exceeds a score of 97% on all packages on due sort * Responsible for hiring and training of all new package handlers in all areas
* Must insure that all trailers are unloaded and dispatched to correct destinations
Merchandising Manager
Macy's North Dekalb Mall-Atlanta, GA
June 2005 to November 2007
* Complete scheduling and time management for all associates used to get weekly task completed by store productivity standards
* Provided essential training and developing of all new associates
* Ensure merchandising standards are adhered to for optimal product presentation
* Conduct weekly meetings for implementing new strategies to increase sales and merchandising productivity of all employees
Night Auditor
Crestwood Suites-Kennesaw, GA
May 2005 to June 2007
* Respond to guest needs, special requests, and complaints as needed
* Provided a safe and secure environment
* Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc * Communicated all pertinent shift information to the general manager and other front desk staff * Maintain room status inventory
* Prepare express checkout folios
* Process guest registrations, including the computation and collection of payment * Complete and verify all financial paperwork and shift reports
* Process all financial transactions, including the verification and processing of credit card
Assistant Sales Manager
Macy's Lenox Mall-Atlanta, GA
June 2003 to June 2005
* Utilized leadership and development skills in the hiring, and training of all new associates. * Conducted leadership and development classes for incoming management interns
* Implemented innovative strategies to lead and motivate employees to increase sales and credit performance for the men's department
Store Manager
Just For Feet-San Antonio, TX
January 2000 to May 2003
* Expanded sales team from 25 to 75 representatives.
* Provided training and development of all new managers in the Atlanta Region. * Trained and developed all New Balance and Reebok merchandise coordinators in the Southeast Region. * Recognized as the #1 sales manager in the company for the 4th quarter of 2001
Assistant Store Manager
Foot Locker USA-Birmingham, AL
February 1999 to January 2000
* Co-founded "Sales Manager of the Day Program"
* Increased company sales across the region by 25%
* Developed strategies for increasing motivation and sales for all employees
Store Manager
Just For Feet-Birmingham, AL
July 1995 to February 1999
* Successfully operated and maintained a "Big Box" store grossing over 3 million in sales * Received company's highest sales award 3 years in a row.
* Obtained status as the top facilitator at "Just For Feet University"
Education
B.A. in History Education
Kennesaw State University - Kennesaw, GA
2008 to 2013
B.A. in Secondary Education and Business Administration Alabama A&M University - Huntsville, AL
1995 to 1998
Skills
• Store management
• Serving
• Bartending
• Inventory control
• Cash handling
• Sales
• Hotel experience
• Front desk
• Restaurant experience
• Sales Management
• Assistant manager experience
• POS
• Merchandising
• Microsoft Word
• Cash register
• Leadership
• Supervising experience
• Sales management
• Customer Service
• Customer service
• Retail
• Bartending
• Sales
• Retail sales
• Management
Certifications and Licenses Bartender License
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