Facilities Operations & Service Sales Leader
Resume:
Renae Knisely
Davenport, FL • 571-***-**** • **************@*****.***
Professional Summary
Results-driven professional with experience in facilities operations, automotive service management, sales, customer relations, and team leadership. Proven ability to manage multiple priorities, coordinate technicians and vendors, improve operational efficiency, and deliver exceptional customer service. Strong background in scheduling, inventory management, sales, estimating, and relationship building. Recognized for professionalism, adaptability, and the ability to thrive in fast-paced environments while consistently exceeding customer expectations.
Core Qualifications
●Operations & Facilities Coordination
●Team Leadership & Staff Scheduling
●Customer Relationship Management
●Vendor Management
●Inventory & Asset Management
●Project Coordination
●Sales & Business Development
●Budget & Cost Control
●Work Order Management
●Microsoft Office Suite
●CDK & Dealership Software
●Time Management
●Problem Solving
●Communication & Organization
Professional Experience
Residential Sales Consultant
Del-Air Heating, Plumbing & Electrical – Orlando, FL
October 2025 – Present
●Build strong relationships with homeowners through consultative sales.
●Recommend customized HVAC solutions based on customer needs.
●Manage sales pipeline using CRM technology.
●Educate customers on products, warranties, and service options.
●Consistently represent the company with professionalism and integrity.
Service Advisor / RPR Manager
AutoNation Toyota – Leesburg, VA
April 2024 – October 2025
●Managed vehicle reconditioning operations for new, used, certified pre-owned, and recall vehicles.
●Coordinated technicians, vendors, parts departments, and management to improve workflow efficiency.
●Prepared repair estimates, monitored costs, and ensured OEM compliance.
●Built lasting customer relationships through exceptional communication and service.
●Oversaw scheduling, approvals, and completion of internal repair orders.
●Helped improve vehicle turnaround time while maintaining quality standards.
Sales Consultant
AutoNation Toyota – Leesburg, VA
December 2023 – March 2024
●Generated sales through relationship building and follow-up.
●Scheduled appointments and maintained customer communications.
●Guided customers through the vehicle purchasing process.
●Consistently provided outstanding customer service.
Assistant Manager
Diamond Dealer Services – Leesburg, VA
May 2022 – December 2023
●Supervised operations across two dealership detailing locations.
●Ensured work orders were completed accurately and on schedule.
●Managed daily workflow and maintained quality standards.
Earlier Experience
Additional experience includes positions with Harbor Freight, Lowe’s Home Improvement, Fairfax Auto Parts, DoorDash, retail sales, hospitality, customer service, and agricultural work, providing a strong foundation in customer service, inventory management, logistics, leadership, and operations.
Education
High School Diploma
Chantilly High School
Chantilly, Virginia
Additional Information
●Valid Driver’s License
●Authorized to work in the United States
●Willing to relocate
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