Restaurant Management & Shift Leadership
Resume:
Jonnel Jadocana De Jesus
****, ** ******, ******* ****** P.O box 7590, AB, T7A 1S7
581-***-**** • *********************@*****.***
Objective
● Success driven individual with 14 years experience seeking a Restaurant Management Team position in a progressive restaurant with a view to using and developing professional skills and abilities in order to achieve management objectives.
Work Experience
Waiter
Jungle Jims Newfoundland and Labrador
● Guest Service: Welcomed and seated guests warmly, providing detailed menu explanations and
● personalized recommendations based on dietary preferences.
● Order Management: Maintained 100% accuracy in taking food and beverage orders, utilizing POS systems to relay instructions seamlessly to the kitchen.
● Efficient Service: Served multi-course meals and drinks promptly while managing a station of 10-15
● tables simultaneously.
● Problem Solving: Resolved customer complaints with patience and professionalism, ensuring a
● positive dining experience and repeat business.
● Financial Handling: Processed cash, credit card, and digital payments accurately while managing the
● daily cash drawer.
● Hygiene & Safety: Upheld strict cleanliness standards by sanitizing tables, clearing dishes quickly, and
● following food health guidelines.
● Team Collaboration: Collaborated with kitchen and bar staff to ensure smooth service flow and
● minimal wait times during peak hours.
Shift Manager
Mcdonald's Quebec
● Supervise, coordinate, and schedule the activities of staff who prepare, portion and serve food
● Leads the shift as designated "Shift Supervisor", assigning and working through area supervisors to achieve business results. When not assigned as the Shift Supervisor, may be assigned as area supervisor supporting the shift
● Communicates plan for success to area supervisors in designated area (shift huddle)
● Completes travel path every 30 minutes and provides direction and coaching to staff on shift to ensure customer service and business standards are being met
● Helps maintain standard for raw and finished product quality, service and speed, quality and cleanliness
● Maintain records of stock, sales, and wastage
● Train and manage staff in job duties, food safety practices, business practices, and health and safety procedures
● Follows cash handling procedures including handling and reconciling cash floats as well as balancing and recording safe contents
● Liaise with guests to ensure a positive relationship with customers including reacting to complaints in a professional manner
● Establish methods to meet work schedules
● Demonstrates and enforces a high standard of people and employment practices
● Extensive communication with multiple client groups including staff, management team, customers, leadership team
● May be assigned to a department team and perform duties that assist the Department Manager such as preparing hiring documents or helping with the ordering of raw/paper items and inventory counts April 2021 to April 2023
February 2016 to March 2021
June 2013 - October 2015
● Attend manager/supervisor meetings led by the General Manager as well as department meetings led by the Department Manager. May present on topics pertaining to department assistant duties Restaurant General Manager
Elevation Burger Kuwait
● Monitoring team performance and ensuring duties are performed efficiently.
● Reporting any issues that arise during the shift to management..
● Ensuring compliance with company policies, health, and safety standards.
● Coaching team members.
● Opening and closing registers, accounting for the daily intake and preparing cash deposits.
● Handling customer issues and employee disputes
● Conduct food safety procedure
Restaurant General Manager
KFC Kuwait
● ● Maintain all restaurant equipments and records and ensure compliance to all standards and perform
● work according to company policies and procedures.
● ● Supervise all kitchen and dining room activities and ensure optimal quality of all production and
● coordinate with guests to maintain optimal level of customer satisfaction and analyze all customer
● requirements and provide efficient response.
● ● Collaborate with manager to review all employee performance and provide training to increase all
● performance and monitor all guest requests efficiently to achieve all customer objectives and maintain
● knowledge on all liquor regulations.
● ● Oversee all work in shift and restock all supplies at end of shift and perform regular inspections on all
● equipments and recommend required repairs.
Food Manager
IKEA Riyadh Saudi Arabia
● To lead and manage IKEA Food to fulfil the purpose of the function by building business and people together.
● To operate IKEA Food in accordance with legislation, accountable for operating it in accordance with IKEA Quality and Food Safety requirements.
● To implement the IKEA HACCP plan to meet and secure store’s requirements and ensure the HACCP routines are known and followed in all daily work.
● Responsible for implementing the range matrix (global and national) to secure a strong IKEA Food range identity that distinguishes the IKEA store from our competitors on the market.
● To act in accordance with the IKEA Sustainability Direction and to work with the team to take actions that contribute to sustainability, such as waste management and investments. Education
Bachelor of Science in Business Administration Major in Human Resource Development Management
New Era University
● Graduate
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