Customer Service Representative - Hospitality & Aviation

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

LANGUAGE

***** ********* **. ***** *****, CA 91343

**************@*****.***

NIKKI ANN SARDIDO 818-***-****

Customer Service Representative

Tourism graduate with a strong work ethic and professional experience at a Forbes Five-Star hotel, a bank lounge, and an airline. Skilled in handling confidential documents, coordinating events, and communicating with both internal and external stakeholders. Possesses excellent interpersonal and customer service skills, with the ability to work effectively both independently and as part of a team. American Express The Centurion Lounge LAX September 2025 - May 2026

Greet members and guests in a professional and friendly manner Collaborate with team members to ensure smooth daily operations Resolve member concerns promptly to maintain satisfaction Assisting VIP members by providing personalized and attentive service

Monitor lounge capacity and maintain organized guest entry flow Assist guests with seating, lounge amenities, and service inquiries Pacific Aviation December 2023 - August 2025

Check-in passengers efficiently and accurately

Handle customer escalations and resolve complaints professionally Print, scan boarding passes and tag checked luggages. Makes boarding and important flight announcements. Rebook flights and process additional fees and charges Supervise the boarding gate to ensure smooth boarding operations Communicate effectively with LAWA, Catering Services, CBP, and TSA officers.

Ensure all required flight documents are prepared, verified, and completed before the flight.

Train new employees on company system, procedures, and customer service standards.

Okada Manila April 2023 - June 2023

In charge of updating the tracker of Interns.

Interview applicants.

Send emails for requirements, invitations, and

announcements.

Effectively communicate with all the departments.

Handle confidential information and documents and

maintain their proper organization.

Organize Interns’ clearance process.

Ensure all interns receive their Certificate of Completion. Bachelor's Degree in Tourism Management

2019– 2023

Tourism Operations

2017– 2019

Strong organizational and time-

management skills

Exceptional communication and

interpersonal skills

Ability to work independently and as

part of a team

Detail-oriented and able to handle

multiple tasks simultaneously

Experience in managing events and

handling confidential documents

Oriented in Microsoft Applications

such as Outlook, Word, Powerpoint,

and Excel

Proficient in Amadues System

Dean’s Lister (2019-2023)

With Honors (2018-2019)

Customer Experience Concierge

Flight Control and Lead Customer Service Agent

Human Resources - Talent Development Intern

De La Salle University - Dasmarinas

STI College Carmona

CERTIFICATIONS

English

Tagalog

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