Customer Service & IT Support Specialist
Resume:
ARIANNA COOPER
*****************@*****.*** 312-***-**** Calumet City, IL 60409
Summary
Detail-oriented IT Support and Customer Support professional with experience troubleshooting EHR systems, assisting end users, and resolving technical issues in fast-paced environments. Strong communicator with a growing foundation in cybersecurity and system support
Skills
Network security
Incident response
Ethical hacking
Risk assessment
Data analysis
Data management
Quality assurance
Analytical thinking
Critical thinking
Problem solving
Team collaboration
Leadership
Organizational skills
Time management
Active listening
Electronic health records
Communication
Multitasking
Customer service
Ability to work in a fast-paced environment with excellent organizational skills
Windows
Service now
Team collaboration
Basic active directory
Technical support
Microsoft office suite
Strong work ethic and ability to work efficiently and effectively with minimal supervision
Experience
Physicians Immediate Care Chicago, Illinois
Medical Assistant
03/2024 - Current
Assisted physicians during patient examinations and procedures.
Managed patient intake processes and updated electronic health records.
Coordinated appointment scheduling and follow-up calls for patients.
Supported insurance verification processes and handled billing inquiries.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Registered new patients into practice management software program accurately entering demographic information.
Supported administrative staff by processing payments.
Northwestern Memorial Hospital Chicago, Illinois
Medical Assistant
11/2022 - 03/2024
Assisted physicians during patient examinations and procedures.
Managed patient intake processes and updated electronic health records.
Educated patients on treatment plans and medication instructions.
Coordinated appointment scheduling and follow-up calls for patients.
Communicated effectively with patients to address concerns and inquiries.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Registered new patients into practice management software program accurately entering demographic information.
Education and Training
Indiana Wesleyan University Marion, IN
Master of Science
Expected in 06/2027
Indiana Wesleyan University Marion, IN
Bachelor of Science in Cyber Security
Expected in 05/2026
Additional Coursework
Risk Management & Info Tech Security
Securing Information Technology & Net Infrastructure
Securing Windows and Linux
Authorization & Access Securit
Securing Cloud & Web Applications
Hacking Tech & Countermeasures
Info Systems & Project Management
Certifications & Licenses
Cyber Analyst
CompTIa Security+ (in Progress)
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