Medical Advisor & Case Manager

FEB *, **** • ***** MEZZANINE DR, UNIT ***, RALEIGH, UNITED STATES,

***** • *************@*****.*** • 347-***-**** • DRIVER'S LICENSE

ITHIOPIA LAROSE

Medical Advisor/ Medical case manager

PROFESSIONAL SUMMARY

Medical Advisor with over two decades of experience in case management and patient support, adept at coordinating medication programs and enhancing patient care. Proficient in medical terminology and Medicare processes, ensuring seamless collaboration with healthcare providers to optimize treatment plans. Committed to innovative solutions that improve medication access and affordability.

EMPLOYMENT HISTORY

CARE COORDINATOR Jun 2022 - Apr 2025

Mercalis North Carolina

SALES MANAGER Jan 2018 - Jun 2022

Infinity Marketing Raleigh, NC

CASHIER/MANAGER Jul 2019 - Jan 2020

Dulce Cafe & Gelato Durham, NC

CUSTOMER SERVICE REPRESENTATIVE Feb 2015 - Nov 2017 TMobile New York, NY

Helping customers with problems. Finding a solution to problems. TELEMARKETER Apr 2014 - Feb 2015

Comp-Teks LLC Fayetteville, NC

SAFETY INSPECTOR Sep 2013 - Mar 2014

Pilgrim's Pride Sanford, NC

EVISCERATION SUPERVISOR 2010 - 2013

House of Raeford Raeford, NC

Supervise 126 people to include 6 lead people in Evisceration department Coordinate patient triage, improving medication access and adherence. Maintain accurate patient data, enhancing affordability. Assist with medication costs, ensuring effective management. Utilize medical terminology to streamline inquiries. Collaborate with healthcare providers, achieving measurable results. Led sales team to exceed targets, enhancing customer satisfaction and boosting revenue. Managed inbound and outbound calls, improving client engagement and sales conversion. Implemented strategic sales initiatives, fostering team collaboration and driving growth. Analyzed market trends to optimize sales strategies, achieving measurable business results. Resolved client issues promptly, ensuring high retention and positive customer feedback. Managed daily operations and staff, enhancing customer satisfaction and store efficiency. Streamlined order processing, leading to faster service and improved customer feedback. Trained and supervised team members, fostering a collaborative and productive work environment. Scheduled outbound calls to secure appointments, achieving all targets within four months. Promoted to supervisor role due to consistent goal achievement and leadership skills. Enhanced team performance through effective communication and problem-solving strategies. Increased appointment setting efficiency, contributing to measurable business growth. Developed strong client relationships, supporting long-term customer engagement. Ensured compliance with health and safety laws, minimizing workplace risks and injuries. Conducted inspections that led to significant improvements in workplace safety standards. Collaborated with employers to implement effective safety measures and protocols. Identified and resolved potential hazards, preventing workplace accidents and health issues.

• Increased line speed from 40 Bpm to 46 Bpm with 95% line efficiency

• Enforced safety, GMP and SSOP regulations

• Responded to HACCP deviations and USDA NRs as needed

• Directed and coordinated the activities of employees in the production or processing of product

• Held weekly meetings with line leads to resolve worker problems, complaints and production issues SHIPPING/STACK-OFF MANAGER, LEG DEBONE SUPERVISOR 2008 - 2009 Case Farms Morganton, NC

Manage shift scheduling, inventory control, product rotation and personnel training.

• Supervise 42 people in Leg Debone to ensure correct cuts with 68% daily yield and 100% line efficiency.

• Supervise 32 people in Shipping and Stack-off while working with sales coordinator to schedule load pickup and deliveries.

• Initiate and coordinate inventory and cost control programs.

• Resolve worker problems, complaints, or grievances by working with management or subordinates. PRODUCTION SUPERVISOR 2007 - 2008

Prestage Foods Saint Paul, MN

Increased daily yield by 17% in MST Department reduced NR's from previous year and was number two in Agri-Stats.

• Planned and established work schedules, assignments, and production sequences to meet production goals.

• Collaborated with other supervisors to coordinate operations and activities within or between departments.

• Set and monitored product standards, examining samples of raw products or directing testing during processing to ensure finished products are of prescribed quality.

• Prepared and maintained production reports and personnel records

• Supervised 24 production workers.

PRODUCTION SUPERVISOR 2006 - 2007

Mountaire Farms Lumber Bridge, NC

Increased performance to 100% daily kill rate and increased liver and gizzard harvest from 65% to 75%.

• Inspected materials, products, or equipment to detect defects or malfunctions.

• Enforced safety and sanitation regulations.

• Directed and coordinated the activities of employees engaged in the production or processing of product.

• Worked with USDA to ensure product was in specification.

• Supervised 32 production workers.

ADMINISTRATIVE SUPPORT SPECIALIST 2003 - 2006

U.S. Army Fort Knox, KY

Received a Letter of Commendation for excellent administrative support provided to a Personnel Administration Center supporting the human resources needs of 800 individuals.

• Composed letters for the signature of executives. Proofread written material for spelling, punctuation, and grammatical errors.

• Ordered office supplies, and provided outstanding customer service. EDUCATION

SECURITY AND CRIMINAL JUSTICE 2003 - 2006

Fayetteville Technical Community College Fayetteville 1998

Westover Senior High School Fayetteville, NC

SKILLS

Customer service (Expert), Leadership, Telemarketing, Dental assisting, Documentation review, Case Management, Human resources, Triage, Supervising experience, Quality assurance, Nannying, Organizational skills, Social media management, English, Communication skills, Litigation, Quality control, Calipers, Micrometer, Typing, 10 key typing.

HOBBIES

I love working with different people learning new skills and techniques. I’m also in to writing

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